"Greatest Dealership Experience"
Raul, Shane, and Brian all went above and beyond to help my wife and I buy our new Tacoma truck easy process. They even stayed until after midnight because we came around 9 worked the numbers so we would get the truck we wanted. Highly recommend if you are looking for a new Toyota
"Selene"
I went to Toyota just to browse around and ended up getting a new car. Danny helped me out with whatever he could. He was able to answer all my questions and help get me the best deal possible. If he was off trying to figure things out for me, another employee would come up and check to see if I needed anything else in the meantime. Everybody was very friendly and straightforward. I appreciated that, along with their teamwork. I love my new car and I am glad that I decided to stop by West Coast Toyota of Long Beach.
"Worst Dealer Ever"
Sold me a Brand new car with a lot of scratches, plus they promise me not to cash my check until a month later and they cashed 2 weeks later putting me under I my balance, plus I only got this car November 19 brand new, and the tags already expired April call them for almost 2 weeks finally got answer from then yesterday jun 29, they admitted that they make a mistake, worst experience ever.
"Andre"
It was really easy experience to buy a car from West coast toyota First I met with Michael on Sales Very well knowledge and great explanation And Steven he prepare the price and finance And Chris to finish all paper work And also thanks for the lady (I dont remember the name ) I get on Phone intenent Sales manager Thank for all the team
"All About The Sale Not After Sale Customer Support"
I purchased a great car from West Coast Toyota but after the sale I had some questions on several levels from called multiples times no return calls. I got so frustrated that I called the loyalty department and although due to work and cell coverage did have someone call me back, I returned her call as soon as I could....never to get a call back. NOW they have reached out to me for scheduled maintenance work. Which the guy that left message said on VMail that he would get back to each call by the close of business. NOPE called several times left messages and finally I am fed up to point were I have 18 mo of free schedule maintenance service that I negotiated in to the purchase of my car. I am willing to give that up! Then I heard in back of my head him saying what can we do to win your business back I kept saying nothing and decided to call back with that hour and ask for a check for my free maintenance for 18 mo. I said on Vmail with my requests that he probably will not return call to me about my request. As expected nothing back from him. I tried get resolution old school way by phone one on one but they just get it!
"Fast And Smooth"
Everything went fast and smooth. No pressure from sales guy at all. Straight forward.
"Awesomeness!! Great Experience!"
Awesome staff!! Very friendly! Overall great experience!! I would highly recommend this dealership to anyone!!
"Great Service"
Nice place. Jaime helped us. Great guy. Will definitely come back.
"Great Service!"
Bought a used Porsche Cayman S on a Sunday and they were all very helpful. This dealership provided great service. The overall process from checking out the car to signing the contract was very straightforward and very informative. Needless to say, we are very happy with the purchase.
"They Worked With Us And Got Us What We Needed"
We had a good experience at this dealership. David and everyone else that assisted us were all very helpful and understanding of what we wanted and our situation. Will definitely come back once our lease is up on this truck.
"Got Me A Car!!"
I know everyone has a different experience and your visit might not be the same. But it was great and i hope you would at least consider stoping by here on your car hunt!!
"Excellent Experience"
Had a great sales experience purchasing my new camry. I did my online reasearch showed up to the dealership and had just an amazing experience in this new facility. Every employee was very helpful and made you feel so comfortable! Definitely going back to west Coast Toyota for my future business!
"Fast And Easy"
I did not go into West Coast with the intention to buy, I was just trying to get some more numbers to compare locations. West Coast made the process so easy and gave us a great deal on our 2017 Tacoma. We could not be happier. Thank you Javier for the help!
"Buying A New Car"
They were super helpful and patient! Going in to Toyota for an estimate for a new tire not expecting to leave with a brand new car! Woo hoo so excited
"Receptionist Jocelyn"
Thank to Jocelyn my experience at this dealers was the best thing that I can say about coming in for service. After the worst treatment from the service department. This will be my last time coming to this dealer.
"Bad Customers Service"
04-06-2017
Worst experience ever. Called several times back to back because they hang me up. Made excuses like we lost dial tone. Was ask to come in and then told not available come back tomorrow. Really inconvenience. Did not get my situation resolve. Hope this message gets to the top. Yes, Im a customer who purchased a vehicle in 10/2016. Would not recommend.
"New ...."
Good customer service, fast service. Fair prices .
"Great Dealership"
Coffee machine area was clean and coffee was great. The staff here is very friendly, i was a little lost but was guided to service department, by the receptionist joysilyn .
"Great Service"
Great service from Ricky! Worked to make sure we got a car within our budget and preferences.
"Excellent Service!"
Westcoat Toyota has excellent service. These guys went out of their way to make sure that I was taken care of. They were very professional and friendly. I would purchase another vehicle from these guys. Highly recommended.
"West Coast Toyota Is The Best!"
I had a great experience with West Coast. All the people there were all friendly. Everything were well explained to me to make sure I get whats best for me. I didnt feel like I was being hustle into buying a car like when I walk into other dealers.
"Beautiful Dealership, Best Service!"
Not only is this new dealership beautiful the customer service is great! Hands down. Anthony Caridi is the sales guy to go see, I highly recommend him. He is super helpful, knows all the vehicles and is not youre typical sales man. Go see him if you decide to buy a new or used Toyota car! Norma
"Great Customer Service"
Had an excellent experience purchasing a used vehicle from this dealership! Everyone was very helpful, listened to my needs and answered all my questions.
"The Best Coast Toyota"
Thank you Tom and everybody at west coast Toyota!hands down the best car buying experience Ive ever had.everyone was so hospitable and professional.i left West Coast Toyota feeling awesome about my purchase and I got exactly what i was looking for.hasle free haggle free.i would highly recommend to my family,friends,clients.thank you guys for everything.
"Customer Service Was Supreme!!!"
Everybody I encountered was knowledgeable helpful and more importantly they listen to your needs. They were very professional but they also knew when to back off and let you decide what was important to you. For that Im grateful and I felt like they were. Listening to me the consumer. Thanks so much I will tell anyone to buy from West Coast Toyota they Rock!!!!
"Thanks Jaime!"
Came to West Coast Toyota after a bad experience elsewhere. Jaime met us and immediately made us feel welcomed and appreciated. He was very knowledgeable and extremely personable. It was a great experience from start to finish.
"Trade In"
Started the process of trading in our old car for a new car that morning. Got in on time for our appointment at 430 ended up leaving with a brand new car off the show room floor within 4 hours great service and excellent customer care. We love the environment and the people were very welcoming!
"Smart Decision"
Purchased 2017 Tundra TRD PRO, what a stunning truck. Excellent Sales Staff and the facility was so clean and well organized. Thank you West Coast Toyota
"Excellent Customer Service"
I came in with 2000 Ford Explorer and left with a brand new 2017 Toyota Corolla . NO MONEY DOWN! The staff were great and very welcoming and made sure I left happy . Greeeat and recommend this place to anyone seeking a vehicle
"Bought A 2016 Prius From Justin B, Super Salesman"
Justin was the best car salesman ever! He was not pushy and wanted us to get the car that was right for us. He had a lot of experience with the Prius and thoroughly answered all of our questions. The next Toyota that we buy will be at the same dealership if Justin Barnett is still working there.
"Car Buyer"
Finding and buying a car can be a stressful process. However, I met Bryce at West Coast Toyota in Long Beach. Bryce made the process a pleasant experience. He went above and beyond the average car sales person to help me find the perfect car for my mother. He was extremely professional and courteous. I would recommend Bryce to anyone who is looking to purchase a car. He showed a genuine concern for making sure my needs were met and delivered the highest level of service. This level of service is hard to find. Thank You, Bryce
"Matthew Aragon - Excellent Sales Experience !"
Matthew has a sales approach that will bring in new business for your dealership. Very professional, excellent manners and appearance, I am pleased to have worked with him to purchase my new Tacoma.
"2016 Toyota Corolla S"
Definitely recommend this dealership. Sales Specialist David Cruz did a good job at showing us our options and the differences between them. The dealership also worked with my budget to get me a payment I can afford. If you are a CSULB student they really help you out.
"2016 Toyota Corolla S"
Definitely recommend this dealership. Sales Specialist David Cruz did a good job at showing us our options and the differences between them. The dealership also worked with my budget to get me a payment I can afford. If you are a CSULB student they really help you out.
"2016 Prius Two"
Great great customer service and time spent at West Coast Toyota, highly recommend this Toyota dealership. pleasure working with Kyle McGeary and Riley Smith!!!!! Big thank you to WestCoast Toyota of Longbeach!
"New Car Buyer"
Came to buy a new Prius and got great service, friendly assistance and a deal we were very happy with!
"Mr Chad Wells"
West Coast Toyota was the most pleasurable car experience Ive had to date. Very professional and did not take the usual 5+ hours to get it all wrapped up
"Best Toyota Dealer"
Kane, Riley, & tony b were all very helpful in the purchase process of my tundra. I got the best deal out of 12 dealers I visited. Dont waste your time going to other Toyota dealers west coast Toyota has the best service.
"Re: Brand New Truck Purchase. Not Happy With Servi"
Dont have problem with my salesman.. But when store GM butt in and made promises just to close the deal.. it made worst. Been told things just for me to close deal Till now waiting for them to call me regarding my order that should be will take only a week. Truck not even detailed when bought brand new
"No One Cares At The Sevice Area"
I scheduled an oil service for Fri June 3rd. They never picked up so finally I was transferred to a manager. He kindly scheduled me for Fri and said be there around 4. I was there at 4:05. When I tried to drop off my truck the manager at that moment simply said can not do it today. I told him what I went through to get there and a manager had approved the schedule. He basically said he did not know any manager, brushed me off and ignored me. I asked for at least a car wash and he said if that will make me you happy he will do it for me. I said no I was not going to be happy so he said "then you will not get a car wash either" I was appalled to heard that from a manager. Now if a manager feels like that what do I expect from the crew. On the other hand, the car wash crew are outstanding every time i go there.
"Service Dont Take Care Costumer"
I tucked my car for service and they wash my car after when I got it I checked and one of my floor mats was missing and nobody wanted to take responsibilitie for there mistake
"Frustrated Customer"
My husband and I bought a used sienna van. Since I drove to the dealership, my husband drove home the van. When we got home, I asked my husband where is the other key to the van. Rico, the salesman , did not disclose that the previous owner turned in only one key. There is also a tear on the driver side door panel which Rico promised will be repaired. Up to this day, after several frustrating calls, messages, to Rico and a certain Tony, manager, nothing has been resolved. Rico and Tony do not know how to return calls to customers. Since day one, we had been unhappy and dissatisfied . We will never buy from Hooman again and will discourage friends, relatives from even setting foot at the dealership. Bad for the other efficient employees of the company.
"Not For Used Cars"
02-21-2015
I was very disappointed in my experience. Drove an hour to look at a used Ford F-150. Was provided the Car Fax and service record without having to ask - that was the pleasant part. Service record indicated oil change was done and oil was clean upon inspection. However, when starting the vehicle, computer stated, "Time for Oil Change". This is when it went down hill. Salesman had no explanation and volunteered no assistance. Response was that "the vehicle is priced to sell". Only after being asked, was the vehicle taken to Service Dept to see what could be done about it. Returned after lunch only to have salesman tell me it was fixed and that the good news was that "a contractor from Big Bear was on his way here to get the vehicle, so it would be sold one way or the other this afternoon". Ignoring this for the moment, I asked about the oil change warning which seemed to be the salesman and dealers last concern. After walking out to the staging area and milling around 5 minutes, the salesman returned to tell me that the oil change warning was reset but now they couldnt get the windshield wipers to stop wiping.... I shook the salesmans hand and said, "Ill pass" and "thank you". Not sure what their motivation was but I walked away with the perception that they didnt check out their vehicles very well and that it wasnt of concern for them to do so. Thats bad enough - but the pressure sales tactic of another magically-appeared buyer was more than I could take. I might expect that from some "mom/pop" dealers but this is supposedly a reputable Toyota dealer. The place was busy and had plenty of salespeople. Maybe their great at selling new cars but this was a really bad experience for me and a waste of 3 hours of my day. I could have at least walked away with some feeling of integrity but that was unfortunately not the case.
"Tacoma Owner"
from the time i went in, i got that pushy, "used car lot" feel would not buy anything from this dealer
"Parviz Dadrass"
Just bought a great looking Rav4 from Hooman Toyota! Got a great deal with great service from Bijan, Mike and Tarrah! Mr. Massey, the leasing manager, and Edwin, the finance manager, were also a great help! No high pressure and lots of good information. Hot chocolate and popcorn too!
"Service Dept"
Clean facilities, the service team was very polite and didnt rush me at all. they got my oil change done within 45 minutes and had donuts and coffee which was awesome! they also give you free car washes when your car is done being serviced so it always works out well :)
"Customer Service"
i bought a Toyota Rav 4 from them, however, initially i was looking for a black one, but changed my mind to wanting red. Most of the dealerships didnt have it, but Hooman Toyota did, they dealer traded one for me and i finally got because red is not held a lot in stock! they were very nice and polite, made sure if i needed any thing and showed great customer appreciation!
"Great Buy"
Awesome customer service, dealership was very clean, staff were very polite and patient, especially our salesman Reza! we had a hard time getting financed due to my credit score being low, but they were able to get me approved and my payments were in my ball park, happy purchase
"Great And Persistent Dealership"
I enjoyed purchasing my Toyota Rav 4 from here because they were very calm and def not pushy during the whole sale, i checked out a few dealerships before and they were just trying to make a sale off me. I got the exact payments i was looking for and it everything turned out the way i wanted it to, Happy Buyer :)
"Repairs"
my car was having transmission problems and i brought it over to their service repairs area for them to fix it and because they knew i bought my car from their they gave a a loaner car. Im happy with their customer service because the whole process took around 30 min from the time i dropped my car off. after like 3 days i went back and switched my loaner car which was FREE because i had the vip package.
