"Miserable Sales"

I prefer someone that is a native English speaker. Sales guy didnt know much about the car we were looking at. Didnt try to sell us on anything else.

"Poor Service At Rsm Honda Dealership"

I had an appt with Hamid but he was out, so talked with Hassan. Hassan was very polite & helpful. I told him Id call back on Friday & was ready to buy. I wanted a 2016 & he had me drive a 2016 & 2017. He gave me three quotes & my friend & I left. Friday morning, I called Hamid. I shared with him what transpired when I talked with Hassan. I had three quotes, not on a contract, but wasnt there to sign that night, so that was fine. Hamid said hed get the info from Hassan & get back with me. He didnt call back. Bottom line Hassan probably gave me a better deal than Hamid would have. The manager eventually called me back & I believe it was he who said "we had a special going (that weekend) & about 45 people came in on Sat & 35 on Sunday & thats probably why no one called you back. We were really busy." Really!! I used this dealership because I went through the Costco program & they were the closest dealership. In fairness to Hamid, my friend & I thought the prices included a navigation system, but Hamid did not have that on his estimate & I realized that later. That was my mistake, but Hassan could have addressed that issue. I finally told him I wouldnt buy from them after that kind of treatment. I didnt give them the satisfaction of losing my temper. I have purchased a 2017 from another dealership & Im very happy with the purchase.

"Recent Car Purchase Via Lance Curtis At Rsm Honda"

Lance Curtis was very patience and nice in helping us to purchase a 2016 new Honda Civic EX on 11/25/2016. Although the final out-of-door price was slightly higher than we expected, but glad to get the dream car with the perfect ext/int color for my wonderful son!

"Purchased A 2016 Accord Touring Coupe"

The deal was completed online thru the Internet Sales team, with a very favorable price for the car we were looking for. When we went to the dealership to drive the car, we were given a written price offer The car was the right color, all of the features we wanted and with the savings on the price, we were able to buy the extended warranty, enabled the security system and purchase the paint preservation system. We also financed the car with Honda finance and saved even more compared to my credit union financing.

"Couldnt Be Happier"

Everyone at this dealership was nice, professional and very helpful. They bent over backwords to help me find the right car for my needs and help me with price and financing. I really couldnt have had a better experience than I had here. Lance was the internet sales manager who really made it a very pleasant experience. I would highly recommend this dealership to anyone looking to buy a Honda. The facility is beautiful.

"2016 Honda Accord Sport"

Overall very great experience. Quick, friendly and very genuine customer service from the one and only Ronald Munday! I will be returning to buy my next car from him in the future!

"Good Experience"

Had a nice, fair car buying experience, everything went smoothly and felt comfortable throughout the process. Ron Munday was very helpful and all our questions were answered.

"Great Service And Professionalism"

Ron Munday was very professional and kept his word about getting me out of there as quickly as possible. I would highly recommend him again for future purchases to any of my friends and family.

"Friendly Staff"

Friendly staff helped me make a decision without pressuring me into something. Will definitely buy from again.

"New Lease Accord"

Very pleased Ron munday spent a lot of time to find a new lease for us that would be similar payment. He ended up finding a great deal and a beautiful new accord that we are thrilled about. He went above and beyond to help us make it work out and treats you as he would want to be treated if he were the buyer. If your looking for a Honda and want honesty and a great deal he will make sure you get it. Highly recommend him and the whole staff and financial manager all were great it was a great experience and thank you ! Sue F. We will be back soon!

"I Found My Dream Car!"

This is a very clean, organized, and spacious dealership. The internet sales manager Lance Curtis is polite, knowledgeable and experienced. He did not push you like many sales did. Rather he just asked what you were looking for, found what were available, and helped you get the best possible deal from the financial guys. After the deal was closed, he showed me the many features of the vehicle that I bought. Among the 100 cars in inventory at this dealership, only one was what I was looking for. This may as well be one of the few in Orange County, silver CR-V AWD touring. AWD is a must because I am a skier.

"Polite, Knowledgeable And Experienced"

This is a very clean, organized, and spacious dealership. The internet sales manager Lance Curtis is polite, knowledgeable and experienced. He did not push you like many sales did. Rather he just asked what you were looking for, found what were available, and helped you get the best possible deal from the financial guys. After the deal was closed, he showed me the many features of the vehicle that I bought. Among the 100 cars in inventory at this dealership, only one was what I was looking for. This may as well be one of the few in Orange County, silver CR-V AWD touring. AWD is a must because I am a skier.

"Best Horror Movie(reality) Ever"

Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager). He came out and quickly shook our hand and then disappeared. We were sat down with Victor Ashna, who took a while to type things. But we were patient. He asked for my wifes social and I inquired as to why. He said oh after 9/11 we need to do this. I told him, OK. But do not run her credit. We have been pre-approved from Schools First FCU. He promised that no credit would be run. After half an hour of Victor going and coming from his desk, we were told to go to Reza Zenjani. This is where the real nightmare began. Instead of welcoming us, he acted as if we were bothering him. He is starting the finance paperwork and said to my wife, that here is a copy of your credit score. I being the dotting husband interrupted as to why did you run her credit score as we did not want a hard inquiry on her report. She has excellent credit by the way. I told Reza that "I am confused." He gave me an angry and a domineering glare stating "You should not be confused." I told him to bring Pablo in the room so that we can clear it up. When Pablo came in, he said that we run the credit as a backup so that we have a second contract in place in case the first one falls through. I told him that we did not request nor authorized to run her credit as we already had secured our finance through our credit union. He said, oh sorry for any misunderstanding. He left swiftly as he came in Reza called in Victor and said he needs to have us fill out a credit card application with both of our information since our credit union pre-approval was under both of our names. I did not understand why, but I complied. In order to speed up the process, Victor had me doing his job part-time and type for him the application sitting in his chair while he watched me fill it out. While I was filling it out, the horror continued with my wife and Reza. He told her to verify her birth date, she said it is incorrect on the form he typed. He stated "It is?" in a loud voice. Then he corrected it and then had her verify my birthday, which was also incorrect. My wife was thinking at that point, why is this guy pounding on his key and why does he have the information incorrect when he has a copy of our diver license in front of him. At this point, my wife went to look for Pablo. All this time, my father-in-law is sitting in there watching the whole situation. Reza asks him in a loud voice "Where is that girl with the credit card"? We were going to put 3,000 of our purchase on the card. It seemed like all this time, we were working for Reza instead of the other way around. My wife by this time found Pablo and told him that we are walking out because we do not want to work with Reza. He swiftly got out of this chair and said he will handle the paperwork. Pablo quickly had us sign all the paperwork and had us out the door. However, in the almost two hours we spent here, the car did not have the gas filled up. So I ended up waiting an extra 15 minutes while Victor brought the car with a full gas tank. I was left in the parking by myself waiting for the car. No one congratulated on our purchased or offered us any package deals that we have been interested in. No one called us the next day to apologize for this horrible service. I had even mentioned to Pablo in the passing that maybe we should get a few free car washes for this terrible service, but it fell on deaf years.

"Best Horror Movie(reality) Ever"

Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager). He came out and quickly shook our hand and then disappeared. We were sat down with Victor Ashna, who took a while to type things. But we were patient. He asked for my wifes social and I inquired as to why. He said oh after 9/11 we need to do this. I told him, OK. But do not run her credit. We have been pre-approved from Schools First FCU. He promised that no credit would be run. After half an hour of Victor going and coming from his desk, we were told to go to Reza Zenjani. This is where the real nightmare began. Instead of welcoming us, he acted as if we were bothering him. He is starting the finance paperwork and said to my wife, that here is a copy of your credit score. I being the dotting husband interrupted as to why did you run her credit score as we did not want a hard inquiry on her report. She has excellent credit by the way. I told Reza that "I am confused." He gave me an angry and a domineering glare stating "You should not be confused." I told him to bring Pablo in the room so that we can clear it up. When Pablo came in, he said that we run the credit as a backup so that we have a second contract in place in case the first one falls through. I told him that we did not request nor authorized to run her credit as we already had secured our finance through our credit union. He said, oh sorry for any misunderstanding. He left swiftly as he came in Reza called in Victor and said he needs to have us fill out a credit card application with both of our information since our credit union pre-approval was under both of our names. I did not understand why, but I complied. In order to speed up the process, Victor had me doing his job part-time and type for him the application sitting in his chair while he watched me fill it out. While I was filling it out, the horror continued with my wife and Reza. He told her to verify her birth date, she said it is incorrect on the form he typed. He stated "It is?" in a loud voice. Then he corrected it and then had her verify my birthday, which was also incorrect. My wife was thinking at that point, why is this guy pounding on his key and why does he have the information incorrect when he has a copy of our diver license in front of him. At this point, my wife went to look for Pablo. All this time, my father-in-law is sitting in there watching the whole situation. Reza asks him in a loud voice "Where is that girl with the credit card"? We were going to put 3,000 of our purchase on the card. It seemed like all this time, we were working for Reza instead of the other way around. My wife by this time found Pablo and told him that we are walking out because we do not want to work with Reza. He swiftly got out of this chair and said he will handle the paperwork. Pablo quickly had us sign all the paperwork and had us out the door. However, in the almost two hours we spent here, the car did not have the gas filled up. So I ended up waiting an extra 15 minutes while Victor brought the car with a full gas tank. I was left in the parking by myself waiting for the car. No one congratulated on our purchased or offered us any package deals that we have been interested in. No one called us the next day to apologize for this horrible service. I had even mentioned to Pablo in the passing that maybe we should get a few free car washes for this terrible service, but it fell on deaf years. We were replacing a 14-year-old with a brand new car and no one at RSM including Victor, Pablo or anyone else went through all the features of the car. We are reviewing the manual and going through the features that way. We were not expecting to treated like stars, but neither we were expecting to be treated as if we were going to go pick up a used car from a mechanic.

"Car Shopping. Leases The Picky Girl"

Ron Munday who I met to help me with my Honda lease at rsm Honda was very professional friendly and took a lot of time to try and find me the best price and advise me in the best way for a new lease to keep my costs down. I really appreciated his professionalism and expertise. If you need a car he is great and will guide you and get what you are looking for Thank you I would refer to him for anyone looking into a new or used car. Lauren f.

"Great Experience With First New Car Purchase"

Great experience overall. First time buying a new car, and Lance helped me through the entire process. Everyone I interacted with at RSM Honda was courteous, authentic, and helpful.

"Rsm Honda"

We had a great experience with RSM Honda and Lance Curtis was great to work with! We got everything we asked for and there were no hassles. The easiest car buying process we have ever experienced!

"Excellent"

Started on the internet. Found the CRV I wanted. Lance promptly followed up, without being pushy what so ever. He and the dealership were friendly, answered all my questions about the car. The process was very quick, and easy. This was my first time leasing a vehicle, and I have to say the experience overall was excellent. I will highly recommend Santa Margarita Honda to all family and friends. Thanks again.

"Service With A Smile"

i am always hesitant to go to a dealership for a used car but we were in the market and they had a food truck giving out free food! even though we didnt buy Lance helped us find a couple of cars that got us thinking about what to look at closer when we are ready. he was friendly and knowledgable and had a great attitude in general. thank you for your help and congratulations on the baby girl!

"Competitive Deals, Great Customer Service"

I researched all of the Honda dealers in OC, and RSM Honda gave me the best deal on a new Accord Coupe. I had the pleasure of working with Ron Munday in the internet sales department, who was very professional and even came in on his day off to help us out. A+!

"Helpful Salesman, Great Purchase"

I bought a used Honda today after finding a deal online at RSM Honda. I found the experience smoother than expected and Im completely happy. Definitely worth my 2.5 hr drive (each way) to save money. Thanks, Ron!

"Hands Down The Best Service!!"

Looking for a Honda, Ron Munday at Rancho Santa Margarita Honda will hook you up! He gives great service, and is not pushy like other dealerships that Ive been to. Nate, and Gitano are two others, in different departments that are also equally amazing. I love how youre treated as a person, and not as a sale. Process was quick, painless, and did not make you think twice about the decision you just made. The Honda Accord Sport is my second Honda, and I am in love. My sister also got her 2015 Honda from this same dealership, and loves hers as well. Thanks to everyone here at Rancho Santa Margarita Honda! Thank you! You Rock!

"Great Service"

Recently leased a Honda CR-V through this dealership, and I had a great experience. All of the representatives were very helpful, answered all of my questions, and didnt pressure me into making any decisions like most other dealerships. They made every effort to work with me, and to make this a pleasant experience. Before leasing a car through them, I went to a few other dealerships that were less than mediocre, to say the least. I was pleasantly surprised by this dealerships professionalism and the effort they put into helping their clients. I would definitely do business with them again, and would recommend friends and family to this dealership.

"Great Guys"

I purchased my pilot from here. Hamid was very helpful. I recommend this dealership to anyone.

"Nice Place, Great Price"

Just got my 3rd new car from these guys. They always give me a great deal and have taken good care of my cars in service. BTW, they have a great coffee machine, too.

"Awesome Dealer!"

As a first time buyer you look for not only for the car you really want, a great deal, but also excellent customer service; drove 2 hrs to get to this dealer (worth every second) at RSMHonda dealer this is exactly what I got. I was able to buy my first car on my own through the help of a great salesman, RON. He not only made me feel so welcomed since the first call but he also made me feel sure about my decision and the deal I was getting. I believe he has all the elements of a great salesman. GITANO at financials provided me with a friendly service, very professional & helpful. Thank you guys for helping me make my first big financial decision.

"Awesome Dealer!"

As a first time buyer you look for not only for the car you really want, a great deal, but also excellent customer service; drove 2 hrs to get to this dealer (worth every second) at RSMHonda dealer this is exactly what I got. I was able to buy my first car on my own through the help of a great salesman, RON. He not only made me feel so welcomed since the first call but he also made me feel sure about my decision and the deal I was getting. I believe he has all the elements of a great salesman. GITANO at financials provided me with a friendly service, very professional & helpful. Thank you guys for helping me make my first big financial decision.

"Way Above Expectations!"

Ron Munday was the salesman who helped me when I came in to buy my pre-owned Accord. No pressure. Answered my questions, and made me feel welcome. I forgot the sales managers name I think Mark, but he gave me a great rate and I left super happy. Oh and the finance gave me no hard pressure and I ended up getting the alarm he recommended! I felt like family here.

"Great Experience"

I wanted to purchase a new car for my wife for our 10 yr wedding anniversary. I needed the purchase to be simple and quick so I could do it without my wife knowing what was going on. I decided I would do my shopping online with hopes to finalize the pricing via email and over the phone so I could just walk in the dealership, sign, and drive away with the car. If I was going to be gone all day my wife would know something was going on. I reached out to several dealers and received responses with a wide range of pricing. My initial thought was go with the cheapest quote. Long story short, I went to the cheapest quoted dealership and found that they were lying to me about the price of the car. I was so mad and it almost messed up my surprise for my wife. Justin from RSM Honda was truthful from the beginning and made the buying process unbelievably simple. Once we agreed on the price over the phone I set an appointment with him. He had the car all ready to go and I just came in to sign the papers and the car was all mine. To top it all off Justin is a Marine Veteran who was a Presidential Guard on the Presidents Helicopter. That is so cool! I have never purchased a car from someone I trusted like I trust Justin. He is the best car salesman I have ever known in the way he treats his customers and conducts business. RSM Honda is very fortunate to have him as their Internet Manager. Thank you Justin for helping me surprise my wife with a new Honda on our 10yr wedding anniversary.

"Great Deal From Rancho Santa Margarita Honda"

I found a great deal on a 2012 Honda CRV. RSM had the best price and I made an appointment with Justin to go and see the car in person. It was just as nice as in the photos and their staff couldnt have been easier to deal with. I did quite a bit of price shopping and they really do have good prices. I would definitely recommend RSM Honda to anyone looking for a new or used car.

"Disorganized And Not Helpful"

09-27-2012

I wanted to purchase a Honda Pilot through Costco so this was the dealership they hooked me up with. Once they had my number they called me about two times a day for two weeks, and even after I had set up an appointment. Every time they called it was a different person asking is if I had made an appointment yet and asking what car I was interested in. At the end of the conversation they would always tell me to remember them when I come in. When I did go in for my appointment they were not expecting me and when I told them I had an appointment they didnt know what to do with that information. Once they finally found someone to talk to me I soon found out that they had no Pilots for me to look at or test drive. I left the dealership feeling very bummed and shocked at their customer service. For several days following my appointment I got several more phone calls (even after they assured me that my number had been removed from their records). This was very poor customer service and I do not recommend purchasing a vehicle from this dealership.

"Lying Dirtbags!!"

09-27-2012

I just turned 20 and dont have alot of credit. I called this dealership extensively and spoke with their finance department. They told me to come on down and that they had already got me pre-approved through Honda Financial Services. They told me to bring my drivers license and proof aof insurance and down payment and I was all set. Well when I got their, they wanted pay stubs, proof of residence, and other bills in my name, which I didnt have on me (because nobody told me to bring them). Well long story short, they said I would have to come back the next day (as it was already 9:30 pm) and bring all the documents before I could take the car home. I explained that my father gave me a ride up there (over 100 miles....I live in San Diego) and they basically didnt care!!!!!

"Traveled 261 Miles To Look At A Rust Bucket !"

09-27-2012

A rust bucket from Minnesota. I traveled over 260 miles to look at a SUV I was told was in Excellent Condition. Everything underneath was rusted tight. Dont trust Anthony...