"Another Amazing New Car Purchase Experience!"

When purchasing a new vehicle, it begins with superior quality of the product and trust in your sales person/dealership. This is our third new car purchase from Don Whites Jeep with the same sales person, Barnett January. The dealership is a strong committed member of our community, and we have always had full trust in our sales person Barnett January. Barnett handles everything from intelligently describing the full line of products, as well as walking a client through a vehicle with appropriate features. Soon thereafter, he works with their own financing department to find you the best rates possible if you need to finance, and we regularly service all three of our Jeeps at the dealership in total confidence and convenience.

"Dodge Charger Awd"

07-11-2017

Trevor Roy was great to deal. He answered all my questions and explained all the features on the car. He was very friendly and helpful.

"Never Again"

I puchased a used car And the lower control arm cracked Lucky I was not in traffic I got itfixed but it was a big hassele. They were blaming me for the defect It was fixed in June 2016 and yesterday a bolt fell out of the control arm and caused a lot of damage again I had it towed back to Don Whites and they are saying someone must have loosened the nut on the control arm I am in the process of filing a class action Law Suit against Don Whites Of coarse I paid cash for the car which in there eyes makes it seem like they dont care Do not but anything from Don Whites

"Good Buying Experience, High Quality Vehicle"

I bought a used 2014 Jeep Cherokee at Don Whites. First and most importantly, the Cherokee looks new with no signs of previous use. In my experience, this is more the exception than norm. When you shop for a used car, often there are some signs of wear. I looked over the interior and the exterior of the jeep, in particular the tires, and it was in great shape. It was classified as Jeep Certified, so I assume they carry a higher standard of quality and assurance. The dealership was great. Honestly, buying a car is almost never a "perfect experience". The consumer wants everything: the best vehicle with all the options at the lowest possible price. The dealer wants to make some money and still keep the customer happy. Its never easy for everyone to feel like they won and as a consumer, isnt that part of the battle? You want to love your new car and let everyone know you mastered the negotiation process. The staff at Don Whites did a good job with the process. The staff is professional and courteous and not at all pushy. They will work with you. Another great feature with a purchase from Don Whites are the lifetime oil changes. These days, we are talking $50 a visit to Jiffy Lube, so this is a nice perk. They also do car washes, which again, adds up over time when going to automatic car washes. In summary, I recommend Don Whites. You will not get ripped off, thanks to access to the vast amount of resources available on the internet. They know you know what a fair price is. The rest comes down to what else the dealer offers and most importantly, when buying a used car, what condition is it in? My new has been great and I would buy it again there.

"Love My Jeep Wranget"

I am very happy with my purchase a used Jeep Wrangler. My Salesman Dwight Mitchell was very friendly, professional and knowledgeable. He made the buying experience easy. The Sales Manager Patrick was great, he took care of concerns in a courtesy, professional manner. I would recommend this dealership to anyone in the market for a new or used vehicle.

"Service Experience"

Had to go in for a recall. James Johnson, service rep, was very pleasant and helpful. Got my second Jeep washed while there.

"Service Is Awesome!!!"

If you need anything done Patrick Hennessey is the person. With continued issues with my aging Town and Country his quality of service has never been compromised. Thank You

"I Love My New Jeep!"

Will and the team at Don Whites are great and more importantly genuine. I came in looking for a reliable vehicle to suit my driving needs. Will was very attentive and helped me get into the right vehicle for me! Although my Jeep is used it feels brand NEW and is loaded with EVERYTHING I was looking for!

"Great Service"

From customer to repair, everything were in order and the time was on da dot. Great service overall

"Great Experience"

Great experience . Enjoy the people there made it real easy

"James Johnson Makes It Worth The Trip"

James Johnson is polite, professional, and extremely helpful. Living in the city, its a long haul for me and James always keeps his promise to have me in and out to avoid major traffic congestion.

"Awesome Great Sevice"

I would like to thank joy bartucci for the best sevice I have ever received. she work with me and assistance me with all of needs like the rental car with only took a half hour. Then when she called me about my car and said they was nothing wrong with car.loan jump for joy .so again thank you Mr william a watkins sr.

"James Johnson Is The Man"

James Johnson is unfailingly professional and polite.

"Jeep Compass"

Trevor Roy provided excellent customer service and assistance in the selection and purchase of our JEEP Compass. We are very pleased with the hassle free services that Don Whites Dealership provides. I would definitely recommend this dealership.

"Troubleshooting"

I would like to personally thank James Johnson for doing his best to help me with a very difficult matter. He went above and beyond to try and help resolve my problem. I had to be referred back to a Ford dealer. I wish I could say that I received the same treatment there, but I did not. The problem remains unresolved at this time.

"Returning Customer"

I bought my jeep 5 years ago and had such a great experience! Mike helped me purchase my jeep and made the process very smooth and easy. Since then Ive been going to Don Whites for oil changes and any services that need to be done. After taking my jeep to a dealership closer to my house, I had a horrible experience and knew that I had to stick with Don Whites. James J. is so helpful every time. Especially for people that know nothing about cars, like myself, it can all be overwhelming. He takes the time to explain things to you and makes sure what needs to be done, gets done. I trust him and know my Jeeps well taken care of... And thats why I will continue to use Don Whites!

"Job Well Done"

Efficient, accurate and courteous; just what I want from a service visit.

"30000 Mile Service Interval And Air Bag Module Rec"

Always a good experience at Don Whites. James Johnson at the service desk is a professional and always the quintessential gentleman. Shuttle service drove me home in the morning and picked me up at the end of the day so I did not have to wait at the dealership. Shuttle drivers were very friendly. Car was washed for me as well.

"Great Service"

I bought my 2015 Challenger brand new from here and Bill in finance was incredible. He made sure i was taken care of and went over every item to make sure I understood everything. I have been into the service department for maintaince several times and its always painless and quick. This really is the best dealership I have been too

"Modified Ram 2500 Cummins, Service, Odo: 395,000"

Patrick Hennessy (and the Don Whites team called out below) treated me as he wants to be treated. He did an outstanding job, ensuring every detail of this scheduled maintenance was clearly conveyed to the technicians. Patrick facilitated constant dialogue, updated me w/ progress, and came to me for decision-points throughout the multi-day service. He worked directly w/ Stan (their most experienced and skilled diesel-tech) on a daily basis to ensure no detail was missed and stressed double/triple-checks on critical work. I always feel like the dealerships most important customer; in addition to Patrick, Kevin (Service Manager), James (another Service Rep), and Stan take a personal interest in both my truck and my satisfaction w/ the work thats performed there. Patrick and Stan go above and beyond to thoroughly inspect my truck @ each service, sometimes finding things I may have missed. Overall, their attention-to-detail saves me time and money. I rest easy knowing that my 99 truck w/ >395,000 miles runs better than new and is reliable both as a daily-driver and for long trips.

"Patrick Hennessy"

Would first like to thank Patrick for his knowledge and courtesy in helping to take care of the needs for my vehicle. Was very impressed by the way he treated the issues of my vehicle. Thanks to Patrick and the dealership for a great experience.

"Maintenance Service"

Thank you to James Johnson, in service dept., for taking the time to explain the work needed for maintaining the overall efficiency for the best performance for my car. Very happy with Don Whites and their care for my car and me.

"Don Whites Timonium- Jeep Service Reveiw"

I dropped off my jeep at night drop with no scheduled appointment. It needed a flush of power steering lines and tire check. Scott Bachman in Service contacted me immediately the next day and said he could fit my jeep into the schedule. He gave me an estimate. Later called to say more lines had to be flushed and new timing of completing the work. Additionally my check out was easy. Great service department and easy to work with.

"Terrible Customer Service"

Typically Ive never been the one to write bad reviews however I felt the need that I had too after my experience at this location. I emailed this dealership inquiring about their 2012 Chrysler 300 Srt8. Im really big on reviews because I want to purchase a car from a trustworthy company! We discussed the pricing over the phone. I emailed the rep back explaining him that Im interested in the vehicle but is there anything we can do on the monthly payment and if so Id be willing to come in that evening to purchase. The whole afternoon goes by and no response so I decided to go in today(Saturday March 5, 2016). The dealership was 120 miles round trip. I was approached by the same rep as soon as I pulled into the lot. Looked at the car and took it for a drive. Car was very nice. Came back in and discussed the terms. This is where everything went down hill. I explained to the rep Im ready to purchase if he can work on the monthly rate. He brings me paperwork discussing how this manager went out of his way to provide me with the deal that was practically the same once you do all the math. Keep in Mind that I completely understand that they are running a business and theres rules and regulations to everything however that should never change the way you approach a customer. The sales manager Nick Campagna came to the desk with a very aggressive approach. He pulls out my credit report and indirectly insult how my credit is not comparable to the average customer. Again, I explained to him that I understand and that I would really appreciate if there is anything else that can be done, instead of providing the excellent service a business is suppose to offer he pulls his hand out in an attempt of a handshake indirectly telling me to leave. As I see his hand out, I realized what his intentions were. I got out of my seat by this time, Nick slapped his hand on the desk, not sure why. Maybe because he wanted me to shake his hand and leave? I didnt want to leave without the car but after his unprofessional gestures I figured its best I dont do business with a company thats more concerned about sales than the customers experience. Im assuming maybe this is just how he deals with all his customers After spending an 90 minutes to get there I felt extremely disrespected by the way he handled the situation. I completely understand he needs to follow what the banks says yet theres a way to approach a customer. After all you have a customer thats ready to purchase!! After the uneasy feeling I got I left with my friend in a hurry not realizing I left with the keys of their vehicle. I get a call within 20 minutes of my drive home stating I might have taken the keys with Me. I replied back saying I did and went back to the lot to return them. When I pulled up I was approached by the same rep. Explained to him that I didnt like the approach Nick attempted. It was rude, shady and extremely unprofessional. I asked the rep for Nicks position and the rep replied "Im not a snitch." A snitch?! When someone implies theyre not a snitch, that right then and there makes everything look EXTREMELY SHADY!! I knew at this point this was not where I plan on ever doing business ever.

"Excellent Experience "

i found a ford expedition online and called the dealership. Tom Bowman contacted me and set up an appointment. when i arrived the truck was ready for the test drive. about 2 hours later i was driving home. Everybody was helpful throughout the whole experience. would definitely recommend this dealership.

"Extremely Satisfied!!!!"

We just purchased our first van and had an excellent experience with don white in Timonium. After months of searching with very specific requirements and price they surpassed all of that and were so easy to deal with. Our salesman Bradlee was a pleasure to work with. He wasnt pushy he truly wanted us to get the right car within our budget. The staff and service department were all wonderful, professional and umderstanding when it came to repairs and pricing. We would highly recommend don whites, best place out of all our car buying experiences! We love our van and feel that we received the optimal customer service.

"Very Satisfied"

Purchased a 2012 Ford Escape with very low mileage in early August 2014. Found the dealership and car through the internet (was looking for a specific car - color, mileage etc). Called and talked to Anthony who was very helpful. I am from out of town and was passing through Baltimore. Anthony had the car ready to look at and test drive when I arrived. The price was very reasonable, the car was in excellent condition with any minor concerns (a very small ding in the hood) pointed out without having to ask. Drove the car home (400 miles) without incident (as one would expect, but you never know). Weve had it now for almost two weeks and are very pleased. They offer lifetime oil changes and tire rotation which I will not be able to take advantage of as Im too far away, but it made me feel more comfortable that they plan to have a relationship with me and the car I purchased. I will definitely recommend them and consider them for my next car.

"Jeep Commander"

Just bought a 2006 Jeep Commander from Neil S. a very low presher salesmen. I recamend him. I am not shore about the others.

"Quick & Easy"

Very quick and easy purchase. I locked-in a price through email and came in to make the purchase. Agreed on a trade value for my current car, and was offered financing below what I had secured for myself. I had a somewhat unusual trade request because I wanted to keep some items from my old car, and have them moved to my new car. The dealership was very accommodating. This was my third purchase from Don Whites, and the easiet purchase to date.

"Quality Service"

Don Whites had amazing service. I walked in and bought my car in two hours. Salesman Sean asked me what I wanted and delivered it the next day. All you need is the money and credit. Don Whites will handle the rest.

"Outstanding Deal On 2014"

My 2009 Ford Focus was totalled. I spent a week researching vehicles, safety ratings, price and interest rates. I was ready to throw the towel in when I found a 2014 Dodge Avenger at Don Whites. This vehicle was the right price, color and had all the features I wanted. I was afraid to email the dealer to request additional information; for fear of being told it was unavailable. However, I decided to step out on faith and send the email. I received a follow up phone msg. I returned the phone call at 9:03 pm and was ready to leave a voice message; when I heard a voice... The gentleman assisted me although, the young lady had just left. I received another phone call the next morning from Ms. Anderson. Although, Bob Whites is approx 41 miles away. i decided to schedule an appointment. I have no regrets the entire staff was professional, patient, and beat my interest rate from NFCU. I was really impressed with the degree of professionalism that Mr. Scott Bachman demonstrated, therefore,I decided to purchase the Avenger. I highly recommend Bob Whites to all Veterans, Marines, Department of Defense employees and their friends and family. I did not regret neither making my decision to give them a chance nor making the trip to Timonium. Semper Fi!

"Very Good Experience"

Salesman Scott Bachman made the whole process enjoyable. Couldnt have been happier with the whole deal from salesman to sales managers and finance guys. They were great

"What A Waste Of My Time"

I doing my search online,then I saw the truck I like and the price is listed ,but when I went to the dealership and did the trade in process , the y show me a different price of the truck that I like and they told me thats it maybe I can make an offer, in my opinion thats a false advertisement , beware. Before you go to this dealership make sure the price is right so you dont waste your time.

"Be Wary Of The Sales Process"

After searching the internet for a new truck, I decided t give Don Whites a try after being a customer of Heritage for many years. I had seen an advertised price on the internet and traveled over to look at the vehicle. Jason met me in the parking lot and was very helpful in locating the vehicle. Due to snow, I decided to come back the next day to test drive it and discuss terms. After the normal sales pitch, Jason returned with the sales manager, Nick. Again I got the "this is the best I could do" even though the price was considerably more than the advertised internet price. After some discussion, Nick said "I can see that you are not ready to bite the bullet and buy a truck" in an insulting and insolent manner. Really? Why was I there then? I had my checkbook ready but was totally turned off by his comments. I left without a truck. Jason called me back the next day and apologized and I again gave him the figure I could afford. The truck that I was told no possible way to had suddenly become available at my price point. I returned on Saturday and consummated the deal. Bill in the business office was extremely helpful with the financing. and a small mistake in the paperwork. I had mentioned to him the incident with Nick and how I had overheard one of the other sales managers telling a customer at the other end of the showroom "So you are calling me a liar"?. Bill addressed this issue right away but I feel that their sales managers need to learn how to talk with potential customers. I will not go back to Whites for this reason although Jason Price (the salesman) was fine to deal with.

"Got A Deal Done When Other Dealerships Couldnt"

I was doing some idle research when I discovered my current vehicle had an incident in its history of which I was unaware. Since it was going to be out of warranty coverage soon, I became more motivated to get into a new vehicle. I worked at quite a few dealerships but was unable to work out a deal that fit my needs and budget. Two separate Heritage locations as well as Jones and Musselmans spent a lot of time working on trying to get a sale, but none could get to the monthly payment I needed, mostly due to low offers on my trade and financing that was not low enough. The vehicle sale price at the dealerships was similar, though only Jones and Don Whites had enough inventory of the Journey to even come close. Where Don Whites did best, was in offering more for my trade, as well as being more aggressive in shopping my credit for financing. Jones came close, but instead of putting in more legwork to find me the credit I needed, they asked me to check with some credit unions and other banks. With my work and parenting schedule, I did not have the time to do so. Don Whites on the other hand, did a lot of contact over the internet, allowing much of the preliminaries to get done ahead of time, so that when we went to the dealer, we knew we were really close on the deal and managed to get the numbers to work. There were very few issues, with one being the lack of satellite radio on the vehicle delivered. We test drove one but did not like the color and the one we settled on had just come off the truck and still had its packing materials so we did not drive it. Scott, our salesperson went over the functions of the Sirius XM system, only to discover after delivery that our vehicle did not have it. The dealership also forgot to give us our registration necessitating an extra trip back to the dealership. Those were annoyances, but not major ones, and the lack of satellite radio was not something we were looking for really. Kudos to Scott and Buddy for following up and making it right by offering to top off my tank next time I was in the area. I would have preferred not to have had any issues, but I can respect a dealership that admits a mistake and takes effort to mitigate its impact. This is our second car from Don Whites and the buying experience was much better than 14 years ago, in addition to being better than most experiences at any dealer.

"Great Service. No High Pressure."

After months of car shopping I purchased a Jeep Patriot from Don Whites. Everyone that I had contact with was great. Very mannerly, attentive, and listened to what I was hoping to purchase.

"Not Much Help After The Car I Wanted Was Sold."

I contacted this dealership about a fantastic deal / certain car on cars.com, and they were quick to respond. I advised that I was located out of town (45 miles away), and wanted to make sure that I could buy the car before I made the trip. Unfortunately, as soon as I made plans to meet the salesman, they called and told me the car was sold. I checked their stock on line and found another (similar) car available, but it was about $3,500 higher, and they were not even willing to talk about a possible discount over the phone. Although they advised that they would help me find a similar car from another Chrysler dealership, they eventually blew me off. I doubt the deal they were advertising on cars.com even existed; it was probably a ploy to get sales traffic. Im giving this dealership a "fair" rating, only because I cant be sure of their motivations. Not happy at all with this experience.

"Car Purchase 2014"

Was very pleased with the purchased of a 2014 Dodge Challenger for my son. He talked to the salesman and they worked on a great deal for a 2013, but my son decided on a 2014 the rebate was higher on the 2013, so what they did was got him an even lower interest rate for the 2014 to balance out the payment so that it would stay in the same range. Overall we were very very pleased with the transaction and I would recommned Don White to anyone who is looking into purchasing a vehicle. I have purchased over 10 cars in my lifetime 8 were new, my motto is if a dealership is really trying to sell you a car they will give you a good deal. Don White is one of those dealership. (EXCELLENT)

"The Car-buying Experience You Want To Have!"

I went to Don White’s to buy a Chrysler 300. The staff introduced me to Rob Marsteller, who patiently worked with me as he introduced me to all the features of the various models and through 2 test drives. I decided on one particular model, and when we went to take care of the paperwork, he explained to me the benefits of buying the car new as opposed to getting it used, and in doing my own evaluation, I had to agree with him. A car is the second most valuable investment a person will make in their lifetime, and I’m glad Rob was patient with me while I took many variables into consideration. They even worked with me on the price. There are some key things people look for when buying a car: the specs, the features and amenities, the fuel-economy and cost of ownership. But there is one even more important thing; how the car makes you FEEL when you drive it. And I left that Don White’s Dealership feeling on top of the world in my new 2014 Chrysler 300! Again, a very special thanks to Rob Marsteller for a great buying experience while helping me through buying my first new car!

"Great Sales Staff"

Recently bought a new Dodge Durango and Tony McClusker was our salesman and he was wonderful,he went over and beyond to help us find the one we wanted. I highly recommend the dealership and the friendliness of everyone there,We were treated with respect and kindness from the sales staff.

"Nice Facility. Very Courteous And Helpful Staff"

Very nice dealership. Nice selection of vehicles. All staff were very friendly and courteous. Process did not take long at all. Process moved right along. Would definitely buy another vehicle here.

"Enjoyed The Buying Experience. Pleased With My Car"

my salesperson, Justin Taylor, did a fine job of working through the negotiation process. He has a sympathetic demeanor, that creates a cordial atmosphere. I am telling my friends that I am very satisfied.

"Great Experience"

Great experience buying a car the other day, Scott B made it simple and was out on the road with my new Grand Cherokee before I knew it. Gave me great advice and was informative answering all my questions. Go see this guy!

"Great Buying Experience At Don Whites"

Outstanding service, have bought three Jeeps from Justin in the last 6 months. Would not go anywhere else. Very happy with our experiences.

"Be Cautious - Remember, You Have A Choice!"

Negotiated a deal with a sales person who couldnt be present for the signing, so he passed it on to another person to fill in. Second sales person had no idea what was negotiated and started with a different price than the first, and was advertised. Moved on to telling me to "leave off" some information on a rebate qualifier, so that I could "technically" qualify, even though he knew I didnt. Stuck around to hear more, only to be told Id have to provide additional false information on a college degree (was told to get someone to write me a letter saying I was about to graduate) to qualify. If youre the type of person with no ethics or integrity, this dealer is perfect - they can get into a new car by lying to Chrysler to get you more cash allowances/rebates. If you have any sense of honesty, youll be throwing up after 10 minutes.

"2014 Jeep Grand Cherokee"

First real experience leasing a vehicle and Sean was great. Excellent follow through and got a very good deal for me.

"Excellent Customer Service!"

My wife and I recently purchased a new SUV from here. The overall process was very pleasant thanks to the salesman, Sean Fitzpatrick. Sean was very knowledgeable, friendly and took his time explaining all of the "ins and outs" of the SUV. He never once acted aggresive or "pushy" just to make a sale. Sean displayed honesty and took customer service to a whole new level. The rest of the staff we interacted with were also pleasant, helpful and professional. If you are looking to buy a car, I highly recommend contacting Sean Fitzpatrick at Don Whites Timonium.

"Awful Service"

I bought my jeep wrangler less then two year ago. It has developed the death shake. I took it in for service. They charged me to even look at it then would not fix it coming up with a bunch of excuses. They lost my keys then tried to just shoo me away. Not even willing to explain to me why it was not covered under my warranty. They will be hearing more from me. Awful do not buy or go there for anything

"Good Experience"

Overall one of the easier buying experiences I have had.

"Poor Quality Dealership"

A waste of time...Cant make a purchase on something they cant find on the lot!!!!! my goodness TWO weeks later the website STILL has the car listed for sale (now knowing ITS NOT THERE) such a shame- the employees have NO CLUE what cars are available yet THEY are the ones SELLING the cars!!! Save face and take your business elsewhere.