"2016 Honda Repairs"

I have been to this dealership several times and have not received good service. Starting with the service manager Manny and some of the associates that work there they always seem too busy to help you. I just picked up my car for some roof molding repair and it was at the dealership for over a week it still was not fixed correctly.I have repeatedly tried to contact the owner of this dealership but he is untouchable. I have written complaints with Honda Corps but not much help either.This is the WORST service dealership I have ever dealt with.

"Honda"

Service was great! Cristal gonzalez was very helpful , she took me around to see every car and made sure my questions were answered and process was very clear and understanding i would come back here to get another car ¿

"Civic Fan 2017"

It was a great experience shopping for my new honda civic here. The sale representative Erick was amazing. He was professional and always trying his best to make sure we can achieve our goals in this buying process. Everyone at the dealership was very cordial. I really experienced wonderful customer service here. Overall I would highly recommend Long Beach Honda!

"Bought A Crv"

Best price I found around town. My sales rep Ossy was very helpful. Definitively ask them for a quote if you are shopping for Honda.

"Outstanding Experience With Long Beach Honda"

Truly a shining example of what the car buying process should be. Everyone at Long Beach Honda was friendly and courteous. Erick Villegas was our sales associate. He was knowledgeable, personable, patient, and respectful. At no time did we feel pressured or rushed,even though we were looking at a used car and not a new car. I would highly recommend going to Long Beach Honda. In particular, I would recommend speaking with Erick.

"Honda Pilot"

Our salesman, Tim Cutspec, was excellent. He is very well-informed on the Honda products.

"Straight-forward And Pain-free"

I heard about this place from while shopping for a new car through my bank so I thought why not give a test drive a try. Salesperson and Finance I dealt with were very straight forward, understanding and very professional. They gave me a very reasonable rate that beat out the rate my bank provided, and didnt try to sneak in or talk me into buying additional "options". Wouldnt hesitate in recommending this dealership to my friends and family. Would definitely seriously consider buying my next car here in the future.

"Trade Cars"

We have a very good deal today I like your customer service they are very niece to talk and very respectful and I love Honda its my brand nobody can beat it.thanks.

"Tracey"

I did a couple of test drives before deciding on a car. Juan Lomelli was great at listening to my concerns and what I was looking for in a car. Flavio Flores got me through the paperwork so quickly and efficiently. This was definitely my best car buying experience ever!

"Great Car Buying Experience"

David Maali helped me find a great car at a reasonable price great customer service he really worked with me and was patient I couldnt have asked for a better salesperson

"Great Experience"

Everyone was so great. Made buying a car easy and low stress. Thanks!!!

"Had A Great Time!"

Had a great time at the dealership. Juan was very patient and professional. We are very happy with our purchase.

"Accord Sport Se"

Jay, was very helpful and patient with me throughout the process. First time buyer! Didnt know what to expect and he was kind to answer all my questions.

"Getting A New Car"

It was my first time purchasing a new car by myself and they did everything to get me in a new car.

"New Car"

Overall our experience was excellent! Demetric and Tony made our car buying smooth. We appreciate the honesty in them both.

"Great Experience"

I went to the dealership looking for a Honda Crosstour but I left with a Honda Accord sport. Great car and the salesman Mike was great.

"Fabulous Experience!"

We are so pleased with our experience at Long Beach Honda. I had spent roughly a week looking for 2016/2017 Honda Pilots and contacted nearly EVERY Honda dealership in Southern California. I spoke with Hoss and the first price he gave me beat every dealership I had called and didnt at all try to tell me how the car I was looking for was so rare and that he was the only one in California that had one (which happened several times with other dealerships). My husband and I went in with our guards up, anticipating that they were going to try to pull the wool over our eyes and pressure us into purchasing warranties or items that we werent interested in. Very much to our surprise, the whole transaction could not have gone any smoother. Norbert took us for the test drive in the car we were interested in. He was SO nice! He was thoroughly familiar with the car and explained all of the new features that the 2016 pilot had compared to the previous model. After the test drive, we told him wed like to purchase the car for the price they quoted us on the phone. He took the car to get it washed while we filled out our paperwork. We sat down with Aaron from financing to finalize our purchase. He was SO nice and gave us different warranty/servicing options and asked if we were interested in purchasing any of them. My husband and I did not feel pressured at all and we told him those were items that we werent interested in purchasing. Aaron was WONDERFUL and respected the fact that we werent interested in the extended warranty. He finalized the paperwork for us and we were finished with keys in hand within about 45 minutes of sitting down to process the paperwork. The whole process could not have gone any smoother. We are so thankful to the team at Long Beach Honda and we will definitely be back in the future!

"2017 Honda Civic Hatchback ¿"

12-12-2016

I have purchased several cars from this dealer. Everyone I have talked to has been beyond curteous and helpful. Mark my salesman was great and he had to take me over to service so I could get another key made. Hugo at the service center quickly took care of it. Both always displaying a positive attitude and wanting to ensure I have everything I need. So with that being said is one of the reasons I keep coming back each time.

"My Long Beach Honda Experience!"

My experience purchasing my 1st HONDA car is excellent! Its the shortest/quickest car buying process i ever had! George is very good and very thorough upon introducing the car. I actually wanted a CIVIC EX-L, however, Miriam (I think she is the internet inquiry specialist), asked me if Im open for other options, i said yes. So she gave me an email with a quote for the ToURING as we spoke over the phone. So when we came to the Long Beach Branch, just by coming in, we felt the warmth of the people and the place. And George is waiting for us. He introduced himself very well and shown the car to us. He invited my whole family to hop in for the test drive. This guy is so thorough as he shown the features of the car. Upon returning to the office, i already know i will bring home that car. My Dad, who is a mechanic even got impressed with the car and gave me a 2 thumbs up. And my son even beg me to buy the car (maybe he knows that will be his car in 10 years, LOL)! So what else will i do? ¿ I bought the car! The finance people are very good. Marco and Carla are very good. They educate us with other options we can include to the car but they never insist and pressure us to get the things we dont want. Marco gave me a very good rate for the car and beat the pre-approval rate that i got from the Bank. So what else will you ask for! This people and this branch is superb! Keep up the good work! Your companys mission really defines you! Will definitely recommend your place to everybody I know, specially the people that helped me, particularly GORGE and Miriam! Thank you guys!

"Great Service At Long Beach Honda"

David Mali was amazing. He worked within our budget and gave us solid options. More importantly he was honest about the whole process. Great job!!!

"New 2017 Honda Civic"

I bought a new car from Long Beach Honda because of their good pricing. Thanks to John, Marco and specially Juan. Test drive was wonderful.

"New Car, New Life Style!"

Great service, good deals and amazing cars! Jerry, the sales associated is a very nice person, and help us to find the best option for my sons first car. Im very happy with the purchase and interest rate.

"Oscar"

Thanks so much to Honda Long Beach, I highly recommend this place to anybody whos planning to go car shopping, Im a first time buyer and it was much easier than what I thought Im so thankful to Gilberto, Marco, Fabio and a Riza that did everything to make this possible congratulations Honda Long Beach you guys have a very great team!!!

"Lb Honda - Super Surprised"

Ciera was amazing!!! She was very knowledgeable on the various types of hondas. Her positive attitude was a plus!

"Greatest Service Ever..."

Greatest service ever. The whole process was naturally nerve wrecking but Ciera made us feel at ease. It almost felt surreal and we were in a commercial. We were very satisfied.

"Julia Trueba"

Dave houck gets 10 stars. This is the second time I buy from him. Hes really honest and very knowledgeable..he was very helpful..It was a great evening....

"Long Drive, Well Worth It."

I live in Tracy California and drove to Long Beach Honda because of their competitive pricing and good vibe I got after talking to a few of their people.( Along with the shortage of Honda Pilots in Northern California) Glad I did, Thanks to Denise, Mark, Marco, Carla and Tony.

"2017 Honda Accord Sport"

DAVIIIIID was amazing! :) Best sales rep in there! Will definetly recommend my friends/family to him.

"Honda Pilot Excited!"

We are very happy with our purchase of a new Honda Pilot Elite (April 2016). The car is so comfortable and so far everything is working well and we have no complaints. We are not "calling out" any particular employees of your dealership as all who assisted in our purchase of the car were very friendly and helpful. We have owned several Honda vehicles (cars & a truck) in the past and have been "over the top" pleased with all of them. All vehicles have required just minimal service even after years of ownership. All have cost us very little to own and drive (no down time). The servicing of these vehicles was always done at Long Beach Honda as they have a friendly and competent service department. These accolades made our decision to come back once again to purchase the Pilot SUV from you. Kudos! Long Beach Honda from R & R

"Great Buying Experience"

I had a great experience. Gilberto p. was super helpful. Answer all my questions. And made sure i was happy. With my new 2016 civic

"Good Service"

My Honda had been recalled for the air bag problem. I brought in my car after being wrongly told by a service department representative that the repair could be made the next week and that I should come in to start a repair order to "get a good place in line." As it turned out, the arrival date of the parts was unknown. Hugo, getting approval from Armando, made it right. He agreed to keep my car until repairs could be made and arranged for a rental, although space was tight on the dealership lot due to the volume of recall repairs. Thanks so much, Hugo.

"Sales Consultant"

I had the best exprenice at Long Beach honda my sales consultant Mike Maali got me the car i desired with all the features i requested by far the best experiance ive encountered at a dealership. I recommend him for your next car buying experience

"Extremely Satisfied Customer"

I recently bought a HR-V at Long Beach Honda and it was surprising great experience. I had inquired about a vehicle while looking on the dealership website, and was contacted by Jeff and Robin. From there I had scheduled an appointment to view the HR-Vs on the lot. Jeff had introduced me to Demetric Wright who spent a great deal of time with me so that I could get what I wanted- at one point he had the pleasure of moving four cars just so that I could see the features in the EX just to compare them to the LX model - Im glad I did, I ended up with the EX! This was a great first car buying experience, very easy - no pressure, not what i expected.

"New 2016 Fit Purchase"

Great and fast service. Highly recommended. Dave and Mike treated me very well.

"My New 2012 Civic"

Thanks for everything, Dave! Im excited to start driving my Civic!

"Genuine People, Great Service"

We bought a pre-owned Honda CRV here. We appreciated honest approach to helping us find our car. Mark Large was very well informed and helped us find the perfect car without being too pushy or salesy. He patiently answered our questions and gave us time to make our decision. I would highly recommend both the facility and Mark Large.

"New 2016 Pilot Purchase"

Visited Honda on a Saturday afternoon and spoke with Dave. He was very professional and efficient and we appreciated his service. Would definitely recommend Dave to friends and family.

"1st Car Buying Experience"

this Honda dealership made my 1st car buying experience everything ive imagined. They welcomed me as soon as I walked on the lot. They answered all my questions I had and made ends meet. Im walking away with a new car and definitely a HAPPY Honda customer. Come here and talk to Adel & Tony; they stood by my side and helped me thru it all! Definitely would refer family and friends and come back for a trade in! thanks guys!!!

"Attention To Detail In Customer Carei"

After seeing the only review and it being a "2" all I could think was, either the customer or the salesperson was having a less than stellar day. Because, our experience was just that, stellar. We had been to another "popular" dealer, for this brand, earlier in the day and thought that one of 3 guys were going to knock themselves out just to get to us. The fastest, and youngest beat out the other 2. Only problem was, after 45 minutes, we never actually left the lot to test a car. The salesperson was unable to use his passcode to get a key for the 2 models we wished to see. Although we told him we didnt mind waiting, he never sent word to us to tell us of the even bigger delay than the first one which had to be 15 minutes. After another 15 or so minutes, a guard walked over to us wondering why we were "in" the car. We told him the situation as well as the name of our salesperson and he said he would get in touch with him/her We watched the guard walk over to a manager (?) who was having a coffee. We thought it was about getting us help. Evidently, "out of site, out of mind". So, after another 15 minutes, with no one approaching us with information, help, advice ... a key?.. we decided to leave. Of course, the guard was still chatting with, what appeared to be a manager/supervisor of some sort. Who knows? And, at that point, who cared! After dinner, we headed out to Long Beach Honda. Absolutely no one rushed us. In fact, I thought they were closed for a moment as it was late on a weekend evening. A very polite gentleman walked up to us. I mentioned that I thought Id caught them at a bad time but he said that since they rotate who will walk up to a customer, he was waiting for the other salesman to approach. When he found that the other salesperson was going to be unavailable, he politely told us he would be happy to help. We knew what we wanted to look when we walked in, and he did not try to push us into something else. He was very respectful of all of our pre-planning. He was then able to point out features on the 2 vehicles we had in mind that we had not realized came with the cars. We immediately test drove our 2 models once the drivers; licenses were handled. Both vehicles were surprisingly excellent as we had tested some high end German make cars earlier.The reason we looked at Honda in the first place was because of the great reviews and evaluations it had in reliability, safety and performance. Those are the 3 most important traits in a vehicle which drives our choices in a purchase of a vehicle. Upon finishing the test drives, we explained we did not wish to deal in any way shape or form. We did oblige in the meeting of the sales manager out of respect for our wonderful salesperson. He was, for lack of a better phrase, "a bit more", but, fortunately, a few shades shy of pushy. I had told the salesperson that we would walk if there was even the slightest hint of "push". Without having been "forewarned" the sales manager did not "push" in a way that would make us walk out. He seemed mostly very conscientious and thorough making sure we knew even more than we did when we had arrived. We walked out knowing for certain, we would deal with them exclusively should we decide to buy the Honda product. Having had the opportunity to have dealt with 3 other dealers (excluding the one at which we never drove a car or even received help), having found lots of great features on on of the other 3 brands and models of cars with fairly good salespeople, we knew that if all things were equal or even close to equal, the final decision would be about where we had felt we had the best overall experience. If Honda was the only car that we were considering, we know exactly where we would buy it. Long Beach Honda, hands down. This review is being written before we have finalized our choices, however, there was a concern one of us would forget to give credit to our favorite dealer of the day, Long Beach Honda

"2010 Honda Accord Exl"

I called on a Thursday wanting to see a Honda Accord that was advertised, and I was interested in test driving it as well. I was hoping if the deal went well I would have a new car by the weekend. However, the Salesman that answered my call informed me the car was not on the lot, because the Sales Manager took it for personal use for the day. The car was supposed to be returned the next day by 1:30pm. I couldnt make it in the dealership the next day, so I called and came in on Saturday. I finally got to see the car, but I was disappointed there was trash in the car, a spill that wasnt cleaned up on the leather driver seat and an ink mark on the back seat. There was also an old piece of rug that was used to protect the floor mat that was mistakenly left for me to see. It was clear the car was being used for personal reasons often, and I felt disrespected by not having the car ready for me to see. I left without the car and felt bad for the Salesman that continued to make excuses for the trash as he stuffed it in his pockets. After the weekend went by and not finding another car, I thought Id try one more time since I wouldnt be financing with this dealership. I feel I got a good deal, but again the person that should have helped me was too busy so a new hired employee proceeded to give me confusing information to the point I was ready to walk out again. The confusion ended when a Sr. Sales Manager was summoned to clear up the confusion. I love the car but the dealership personnel are unprofessional and need to reevaluate how they treat their customers.