"Good Service "
I called and told them what was going on and someone said they never heard of the problem. If they never heard of this problem why was there this copy of a Repal problem for the 2006 Ford Fusion online. For this problem the service was good. but The calling your Customers to let them know that there car is done could use some work.
"Good Service"
01-18-2016
I only go to Freedom Ford for service. Facilities and personal are outstanding.
"New Tires In Record Time"
01-16-2016
I needed new tires and everyone was helpful and returned my car in only a few hours. Good job
"Exceptional Service"
Would not go to any other dealer, from purchase to service outstanding service.
"Happy Service"
01-07-2016
I leave a 2013 Ford Edge and brought it in for the Works and was happy with the service
"Great Service"
12-29-2015
The sales and service people are great and very helpful
"On Time, On Budget And On My Way!"
12-31-2015
Was greeted in a friendly manner and the car was serviced on time. Before proceeding with work the problem and solution was explained to me. I approved and the work was quickly completed. The cost was very reasonable. I was happily on my way in a very short amount of time.
"Good Facility And Staff, Poor Systems"
12-08-2015
I put my car in for service and ran into a problem I had several other times. When I make my appointment online on your website, it wont export to your service departments system, so when I come in to drop my car off, I get treated like I dont know what Im talking about and then get told, "Youll have to wait until the afternoon to get the car looked at." Were it not for another associate jumping in and getting my order details, I would have spent more time there because of a system error you should have had fixed several times over.
"Ford 2006 Explorer"
I was impress, they were willing to assist to resolve the problem.
"Great Service"
Had oil change on my car. Every body was friendly and service was fast
"Excellent Service"
I purchased a used F250 with 51,000 miles on it. It developed an exhaust leak a week before I was scheduled to go to Florida. I was concerned I would be out of warranty when I returned. Derrick made note of it and a problem with my brake light switch and completed the repair when I got back to Beacon in time to leave on a cross country trip with no charge to me. You guys are the best.
"Service Department"
Dropped my car off at time off appointment. My car was brought in for a 45K maintenance checkup and was taken into the service bay almost right away to be serviced. I took advantage of the Freedom Ford shuttle service because the service was going to take about 3 hours to complete. The Service Dept called me with the status and what my car needed. Overall it was a very good service experience.
"Very Efficient"
I had a recall on my car for my steering wheel.I made my appointment online, got confirmation right away.
"I Love Ford"
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"2012 Fiesta Software Update"
My 2012 Fiesta had a service software update. The staff was polite, the work done promptly. TY Freedom Ford.
"Everything Excellent"
Had plugs replaced - service, personnel and waiting room excellent
"Mercury Sable Repairs"
My Mercurys performance has been excellent and without a noticeable hitch. I am satisfied and happy with the services I received. My NYS inspection is pending completion upon it having been driven >50 miles.
"Best Customer Service"
Once again Denton and Ted came through for me in my search for a clean used truck. I was under a real time crunch and they got the few minor things fixed and the truck detailed and delivered. Thanks to Deb for getting my truck registered before my cross country trip. The best customer service around.
"Power Steering Sensor"
It was a recall for a power steering sensor. As usual I waited for the service to be done in the nice waiting area. It was done quicker than I thought it would be!
"Ford Taurus Owner"
Able to get appointment quickly Provided shuttle service Problem was analyzed & fixed quickly I am a happy customer
"Great Service Department !!"
Excellent service, as usual !! Extremely helpful and friendly service staff.
"Pleasure Doing Business With Freedom Form"
Pete Ruff did an excellent job as usual. This is the second purchase from Pete at Freedom Ford in Beacon. If a new car is needed I will be back.
"Total Service"
The Service Team at Freedom Ford did an excellent job as usual with my vehicle. In on time and out the door in a reasonable time.
"2015 Ford Focus"
I leased a 2015 Ford Focus Titanium. I was very pleased with my experience with Freedom Ford. It took a bit longer than expected to locate the vehicle I was looking for, but I was not in a rush. The staff were helpful, friendly, and I believe I got a fair price.
"Great Service"
EXTREMELY accommodating. One Thursday night (9:00 PM) as soon as I got across the Newburgh-Beacon Bridge a light came on my cars dashboard "Service Engine Now". I had no idea what this meant. I was just "hoping" the car wouldnt stall or shut down on me. Im not a mechanic. I did find out what time you opened the next day ... a Friday, I had the car at your Service Dept. by 7:05 AM ... yes despite the fact the Service Dept. didnt open until 7:30 AM. Despite the fact I was "unannounced/unscheduled" appointment ... "Gary" listened to me ... told me he was taking appointments ... was booked through the following Wed. When I was through explaining what was going on with my life/schedule that was dependent on my car ... Gary told me if I didnt mind waiting a bit ... when his morning "surge" of customers was over ... he, himself, would take a look at my car ... to check out that "Service Engine" light ... see if it was a "major" or "minor" issue. Your outside bench + the warm August weather was ideal for waiting & getting some college reading done. Gary held to his word. He did come out & checked out the light. It turned out to a very "minor" issue. But before Gary checked my car ... we didnt know that. Gary, himself was able to fix the error. To say I was grateful to him is an "understatement". BOTTOM LINE: I will continue to take my car to your Service Dept. even if its for something like a regular, minor thing such as "changing the oil".
"Great Cost Effective Service!"
Quick appointment, knowledgeable service technicians and cost effective service. Great to have you service my vehicle!
"Excellent Service"
I had four tires mounted and balanced. It was done in less than an hour. I appreciate the efficient and courteous service I receive from Derek, Gary, and the team of mechanics and parts personnel. Thank you!
"Great Service"
I wouldnt go any place else. Always recommend Freedom Ford
"Great Service Department"
Great, competent, friendly service department. They only repair what is necessary and call you when they spot a potential problem. I have been using this dealership for many years and I am still very pleased with the service.
"Great Service"
I only had one day to get car fixed. It was no problem for Freedom Ford. As usual, The service was great.
"Inspection And Oil Change"
Always satisfied. Upstairs lounge is a pleasure to wait in.
"The Works"
I couldnt get the service I needed when I got there but you guys where able to provide other options that was just as acceptable. Alll the folks at Freedom Ford are very friendlly and helpful...
"Doctor"
Always happy with the service I receive at Freedom Ford.. Very satisfied...
"Chief."
Enjoyable, quick service and even talked to the boss (didnt help, still didnt get a discount)..
"Very Satisifed With Service"
I was able to book my appointment when it was convenient for me. The Freedom Ford staff was on time and took care of my service immediately.
"Ford Fusion Display Panel"
We had a display panel problem with a Ford Fusion. We brought it in on a Thursday and it was repaired and ready to be picked up the following Monday. No complaints.
"2014 Taurus Seat Belt Replacement"
2014 Taurus Seat Belt replaced. Installed and working fine!
"Home Town Service"
Late drop off a plus, quick turn-around, acceptable cost for service.
"Great Service"
I scheduled an appointment to have my F150 pickup inspected. I brought the vehicle in at 7:30 a.m. and was out the door by 7:45 with my new safety inspection sticker. The service was great and more importantly, there was no waiting.
"Scheduled Oil Change"
Oil Change Plan completed on schedule. Service Department a pleasure to work with.
"Service Review"
They are always great at this dealership. I love the waiting room with free water and flat screen tv to watch while I wait.
"I Love Freedom Ford"
I was taken promptly even though I did not have an appointment and my car was fixed quickly.
"Great Experience"
Always a great experience at Freedom Ford. Would certainly recommend to others.
"Great Service"
Always a good experience. Very professional and personable
"Quick Efficient Service"
Arrived early. Vehicle was taken in immediately, inspection completed, and back on the road quickly.
"Freedom Ford"
04-09-2015
Very quick and professional treatment. Having to enter at least 50 characters is just not necessary.
"The Survey Site Is Making Me Angry "
04-04-2015
I needed something fixed, they took the car at the time I said I would be in, fixed it and sent me on my way. Can only till about quality after time has passed. By the way the survey site is making me mad
"Very Happy With My Service!"
04-04-2015
I was able to get a quick appointment for service. Staff is extremely friendly and knowledgeable AND were able to advise me that my NY State Inspection had expired and resolved that for me. I will be a continuing customer. Thanks a lot!!
"A Fantastic Place To Have Your Vehicle Serviced!"
04-04-2015
Always a very pleasant experience! Everyone is cordial, and we never have to wait very long.
"Five Hundred At 288,000"
04-04-2015
Freedom Ford, in Beacon NY, has friendly, attentive, and knowledgeable staff. The work is done quickly and thoroughly. The fact that my 2006 Ford Five-Hundred is still purring like a kitten at 288,000 miles is proof that Freedom Fords service staff are exceptionally skilled.
