"Great"
10-21-2017
They dont try to upsell you. They explain what you need now, as well as what you may need and what is still working well in your car.
"Billing For Work That Was Not Performed!"
On Sept 29, 2017, I brought my Toyota Camry for 10K check up at Toyota Miller Anaheim. I took before and after service photos of my car. Later that day, I was reviewing and comparing the photos and I noticed that the positions of all 4 wheels after the servicing are exactly the same position as before the servicing. Toyota Miller invoice showed TIRE ROTATION was performed but the photos showed the tires were not rotated. My mags have unique markings/leftover adhesive….that is how I can tell the tires were not rotated. Who knows what else the technician, Mr. Steven De La Cruz, did not perform but billed my invoice? I complained to their Service Director Mr. Andrew Baer. I’m dissatisfied with their services due to their inadequate quality control and loose management. I’m changing dealer.
"Horrible Experience"
08-03-2017
We brought our 2015 Avalon In for service and to Inspect and diagnosis my door window that seemed to have cracked with no signs of impact. They did not call me back when they said they would. I had to call them to find out about my car. It seemed that the 2 hours they said it would take ran into almost all day. when I went to pick up my car, the window glass was cracked a lot more than when we dropped it off. They also did not check the battery terminal corrosion condition that was part of the service. Phi told me that they had. The battery terminal was still corroded and mentioned nothing about it to us. Phi told us the cracked glass would be covered under warranty and he would order it, then call us when it comes in. Again no call. I called him left a message. He called me back and said he would make the appointment to have the glass replaced under warranty, and he would be there to greet us. We showed up on time and Phi Thai was nowhere to be found, in fact, there was no one to help us. After spending over 35 min. we decided to go find some one. We got shuffled off on to another Service Writer that had his own customers to deal with. When we tried to explain to him our frustration and concerns, he told us, I am just going to write your ticket and in so many words said I dont want to hear about any of your complaints or I will stop helping you. After I left expecting to have the glass installed that they ordered, I had to call them again. This time we talked to Frank Carbajal the General Manager which again seem to brush us aside. After having the car almost all day again, we finally get a call from them and was told it would not be covered under warranty. They have done nothing for our car for the whole day they had it. They had made the crack worse than when we brought it in the first time for inspection, and now are saying that it was caused by an outside source so it is not covered. The worst experience I have ever I mean ever experienced at a Dealership in 35+ years.
"The Worst Experience I Have Ever Had"
08-03-2017
We brought our 2015 Avalon In for service and to Inspect and diagnosis my door window that seemed to have cracked with no signs of impact. They did not call me back when they said they would. I had to call them to find out about my car. It seemed that the 2 hours they said it would take ran into almost all day. when I went to pick up my car, the window glass was cracked a lot more than when we dropped it off. They also did not check the battery terminal corrosion condition that was part of the service. Phi told me that they had. The battery terminal was still corroded and mentioned nothing about it to us. Phi told us the cracked glass would be covered under warranty and he would order it, then call us when it comes in. Again no call. I called him left a message. He called me back and said he would make the appointment to have the glass replaced under warranty, and he would be there to greet us. We showed up on time and Phi Thai was nowhere to be found, in fact, there was no one to help us. After spending over 35 min. we decided to go find some one. We got shuffled off on to another Service Writer that had his own customers to deal with. When we tried to explain to him our frustration and concerns, he told us, I am just going to write your ticket and in so many words said I dont want to hear about any of your complaints or I will stop helping you. After I left expecting to have the glass installed that they ordered, I had to call them again. This time we talked to Fred the General Manager which again seem to brush us aside. After having the car almost all day again, we finally get a call from them and was told it would not be covered under waranty. They have done nothing for our car for the whole day they had it. They had made the crack worse than when we brought it in the first time for inspection, and now are saying that it was caused by an outside source so it is not covered. The worst experience I have ever I mean ever experienced at a Dealership in 35+ years.
"Very Satisfied!"
From the moment I walked in, to the moment I left I had such an incredible experience. The service advisor (Adan) was really welcoming & very friendly. He took care of me the way any employee should care for their customers! I will definitely be coming back.
"Poor Customer Service"
03-25-2017
Will not go back there. Not an honest repair shop. Will not recommend
"Rafa Is A Trustworthy Service Advisor!"
This service department is open on Sundays, its less busier than Saturdays. I get work done in their lounge while I wait for my car. I always ask for Rafael, you can tell he cares about his customers. My car is always done when promised, and he speaks Spanish also!
"Great Service -- Thanks Rafael!"
01-25-2017
Had a great experience when I brought my car in the other day!! Rafael is a great service advisor!! Thank you!
"Service Visit"
01-23-2017
Great service, friendly staff, they took care of my recall in a timely manner. Thanks Rafael Rivera ¿
"Fast Service"
01-17-2017
Very prompt service. Rafa got me in an out and back to my day.
"Open Sunday!"
Im so glad this Dealership is open for service on Sundays. My advisor was Mr Rivera. Will be coming back!
"The Perfect Place To Go For Service"
01-03-2017
I am more than satisfied with the service done to my corolla. I recommend this dealership, especially my service advisor, Rafael Rivera.
"Rafael Rivera Is A Honest And Personable Advisor!"
12-30-2016
I recently brought my car in because it was making a noise and Mr. Rivera was very helpful in explaining what my car needed to get done to get it fixed and how long it would take. I got shuttled home in a timely manner, got picked up when it was ready, it was a smooth process! It was a plus my car had been washed and vacuumed! Ill be back to get my car serviced by Mr. Rivera and also be recommending to friends and family!
"Outstanding Service"
I came in for my regular service and had the best service. My service advisor was rafael Rivera and I highly recommend him
"Lost Keys And A Customer"
12-05-2016
I sent in an inquiry on a particular van and received a reply from the salesman. We spoke on the phone and told him that I would be in on Sunday. I called Sunday and spoke with him, letting him know that my family and I were on our way in. We live about an hour from the dealership and wanted to make sure he was prepared for us. We arrived and met the salesman I has spoken to. He took us out to the van on the far corner of the lot only to discover the keys werent in the lock box. We waited there while he went to retrieve them. It was a cold windy day and he left us waiting for 10-15 minutes. He came back and said he still couldnt find the keys, so come into the dealership while they call a guy who can make a key for them. We waited some more. Another 15 minutes he returns to say that theyre still waiting to her from the key guy, and that it might take a little while longer since it was Thanksgiving weekend. So we waited some more. Another 15 or so he finally comes back to say that they havent heard back from the key guy and it wasnt looking hopeful. He apologized and told us that theyll have a key made on Monday and for our inconvenience, he would bring the van to our home so we can look at it. It was a nice gesture considering he wasted our time by not being prepared and locating the keys before we drove an hour to the dealership. Well, its been a week and we still never heard from the salesman. Very unprofessional.
"Outstanding Service!"
Rafael Rivera is outstanding! My son took his scion in for service and was more than satisfied with not only the service done to his car, but also the amazing customer service Rafael provided. I highly recommend Rafael Rivera.
"Product Specialist John Kuntz"
11-23-2016
This review covers my recent experience with Miller Toyota of Anaheim CA. This was a bad situation from the get go. We purchased our Toyota Prius vehicle new from Miller Toyota in 2010. We religiously followed all upkeep on the car for six years. At the 120K miles we took it in. The engine was fired. The dealership wanted $6,200 to put in a new engine. Machines break. I got that. The entire process of having to replace a vehicle that should NOT have broken was distasteful. In walks our salesman John Kuntz into this mess. John was patient and answered all our questions. He found a used car that would help us get back on a normal track to meet our needs. John took his time and tried different approaches to make a deal fit for us. John went out of his way to be helpful. I would work with him again. What amazed me the most was the cost, cost and added cost Miller Toyota plied on to our experience. I had a broken car with a fried engine. Miller Toyota wanted $3,200 just to put the engine back in my car UNREPAIRED so I could limp it home. I didnt ask for a free ride. I wanted to put a positive spin on a bad situation. Without John I would have towed home a broken car and owed thousands of dollars to Miller Toyota. Was I treated fairly by John? YES. Will I go back to Miller Toyota again? NO, I have no faith in their car service department.
"John Kuntz"
11-23-2016
John did a great job taking care of us. He was very patient with us, answering all our questions and talking with us about our issues.
"John Kuntz"
11-21-2016
Customer service was AWESOME!! John was a great help and made us feel very comfortable. Edgar was fantastic we got what we wanted at a great price!! we are very happy customers we will definitely be back.
"John Kuntz"
11-21-2016
our visit today was great from beginning to end John Kuntz answered all our questions and made us feel at ease. we would highly recommend anyone again and we will definately be back!
"Toyota"
11-19-2016
I would like to recommend John Kuntz as a sales person at this dealership. He was so helpful in assisting with the best option for my family and made sure the features we requested for our vehicle were included. His goal during the entire process was to make sure we were 100% satisfied with our selection which made our buying process easy. We love our new car and will continue to contact John Kuntz for any future purchase.
"New Purchase Miller Toyota Anaheim"
11-19-2016
Overall the experience was fantastic. From entering the store and being offered food and drink:) to the process of walking the lot to check out cars everything went smoothly. So smooth I bought a brand new corolla. Car was great people were great overall experience 5.0. Ask for John Kuntz when you visit the store. One of the most helpful sales representatives I have come across.
"Great Dealership"
11-19-2016
I went to Miller Toyota in search of a new car and was pleased with the level of customer service. The gentleman who helped me was John Kuntz and I was impressed with his knowledge of the vehicles, as well as his non-pressured approach to making the sale. I would highly recommend asking for John if you are interested in purchasing a car at Miller Toyota of Anaheim.
"Best Car Dealership"
11-18-2016
John Kuntz over at Miller Toyota of Anaheim was really helpful in helping me find the right car for me and my family. He went over different options with me and was really patient which I really appreciated. Thank you John Kuntz.
"Esther"
11-18-2016
Luis was super knowledge and was very patient with me help me chose the right car and I got treated right....paid more then the other place because of his level of service. High recommend Miller toyota and Luis.
"Ron V"
We were treated very well. Everyone was friendly. Got a great price on a great car.
"John Kuntz"
11-14-2016
John has made this buying process WONDERFUL! He bent over backwards to get my family the perfect car. Thank you John!!!
"John Kuntz Got Me The Car Of My Dreams!"
11-14-2016
John Kuntz Got me the car of my dreams! I came to look around and came home with the perfect car
"John Kuntz"
I went to Miller Toyota to look at the 2017 Camry. I didnt know which model to look for but knew that there were a few features that I wanted on the car. My sales person, John Kuntz was very helpful in explaining the features and then pointing me to the right car. I went in and the numbers worked so I committed to buy it. This has been the best car buying experience I have ever had. I got both the deal I wanted and the car I wanted. Thanks for your help John, I will send anyone looking for a car to you.
"Electric Vibe At This Store"
This is an amazing store. The sales people are so great and helpful. When my wife and I wanted to buy a tacoma we called every store in a 40 mile radius. Miller Toyota was the only store that had it in the color we wanted. When we got there, the vibe was electric and our sales person John Kuntz was awesome. He showed us the truck and explained all the features. Then he took us for a test drive. After we got back we went inside and he worked out a great deal for us. He also introduced us to one of the service managers and gave us a tour of the parts department. I have never been treated like a VIP at a dealer before and this was great. I highly recommend this dealer to anyone buying a car.
"Happy Customers ."
10-24-2016
We love our shopping experience with my new car @ toyota of Anaheim is one of the most pleasant and fun experience we ever had. With uncle Fred Khounani the most helpful person, THANK YOU. (UNCLE FRED) ¿
"Vince Dumagat"
Purchasing a vehicle from Miller Toyota of Anaheim has been the best experience in all my years of purchasing vehicles. Truly no haggling or going back in forth for hours with sales rep or finance department . Sales representative Vince Dumagat had a professional and welcoming approach, he understood our needs and made our experience pleasant. My daughter was nervous when we first arrived, at the end of it all she drove off with the car of her choice and a very happy customer, along with 2 satisfied parents :) Thank you Vince and Miller Toyota of Anaheim for helping us and making our experience an awesome one! WE WILL BE BACK :)
"Great Service!"
08-01-2016
I love getting my car serviced at Miller Toyota. The people in the service drive are GREAT! They are all very kind and welcoming. I went for my second service yesterday and I will continue to go there. My service advisor, Rafael Rivera was very explicit when it came to describing the work that was done to my car. He answered all my questions thoroughly. He has a ton of insight of the cars. I felt comfortable trusting the information he provided and he had great customer service. I definitely recommend this dealership, especially Rafael Rivera.
"Great Service"
07-29-2016
He was amazing. I will come recommend Kenny to my family and friend
"Awesome Customer Service!"
07-18-2016
Kenny helped me after the service center was closed even though he didnt have to. He then offered his direct line and was accessible throughout the 2 day process. He walked me through the options and kept me updated frequently. He was also very friendly and knowledgeable, explaining everything so I could understand it. I would recommend that anyone needing service should ask for Kenny!
"Im A Very Satisfied Customer, Vince Was Excellent"
got the car i wanted for a very nice price. the process was relatively smooth and easy ! I recommend Miller Toyota
"Prius Owner"
I came in to Toyota to get my Prius Vs oil changed. After speaking with my service manager, he recommended I talk to Vince Dumagat in the Internet sales department to see if he could help get me into something I was looking for. I have two huskies that I love to travel with, but the back seat of the Prius V makes it difficult for the dogs to stand in because of the plastic back. Vince was super friendly from the get go. We walked the entire lot looking for the car that was what I wanted. We found a perfect Prius Two. We went back to his desk, filled out some paper work, and was extremely honest with how long it would take and how long he would be leaving me alone for. I never felt deserted. After some back and fourth, Vince was able to help get me out of my upside-down loan and into a lease!
"Great Service"
05-10-2016
Me and my husband came in today at Miller Toyota of Anaheim and got great service! Weve been trying for awhile to get a car and we finally got it..zero miles and great monthly payments..I recommend anyone especially first buyers to come Omar Swidan
"Best Service Experience Ever"
05-06-2016
First service for my new vehicle and was really happy with the service/customer service I received. Kenny Orellana my service advisor was the absolute best! He was friendly, knowledgeable and took great care of me! Will be back for future services with Kenny for sure.
"Awesome Service And Service Advisor"
05-02-2016
My service advisor Kenny Orellana was very professional and knowledgable. Got me and in and out within a couple hours. Im very happy with him as a advisor and recommend him. Wont go to anyone else but him in the future. Thanks Kenny Ana
"Great Service Experience"
I took my car in for service at this particular dealership; it was my first time there. The employees greeted me with smiles. One person stood out to me the most, which was my service advisor, Rafael Rivera. He answered all my questions very thoroughly and he explained to me exactly what they did to my car. I will definitely go back to him for my next service.
"Best Service Ever ***** Kenny Is The Best"
02-10-2016
I always come to do my Truck service, and I give 5 stars to Kenny Orellana because he is very professional TOYOTA employe. Thank you and will recommend friend and Family to buy in this TOYOTA Dealer
"Best Services At Miller Toyota Dealer"
01-25-2016
I came here for my car maintenance services that was good I would like to come back for future services my service advisor was Kenny orellana that was very friendly he treated me with respect honest and sincer I am very satisfied with everything here Kim sa Nguyen
"Professional, Great Service"
01-12-2016
Kenny was great to work with. He was knowledgable, got me taken care of quickly, and was able to answer all of my questions. Im grateful for the good service.
"Mr. Kenny Orellana"
Just came for a brief check-up and had the pleasure of meeting Kenny at the Miller Toyota Dealership. Im usually not one to have high expectations of any dealership, but I must say I owe it to Kenny to share that he has provided me with a pleasant experience. Thank you!
"Vince Dumagat And Edgar Temores."
11-23-2015
Excellent service, very professional, I bought my 2004 Toyota Tundra from Miller Toyota, buying process was simple thanks to Vince Damagat and Edgar Temores.
"Miller Toyota"
11-23-2015
Excellent sales experience, very professional, buying process was simple and hassle free thanks to Vince Dumagat and sales manager Edgar Temores.
"Brenda Harris For Vince Dumagat"
11-02-2015
I originally went to Toyota of Garden Grove, but they were not very welcoming to me and they also did not have any inventory for what i was looking for in a used car, but when i came to Toyota of Anaheim I met a very nice welcoming sales agent Vince Dumagat and he showed my father in law and I many nice used and new cars, he showed me everything i was looking for in a car as well, which was a relief because he really was trying to find me the perfect car. Many people think that all car sales men/women are pushy for selling the expensive cars, but that was far from my experience, i got exactly what i was looking for, and iam very happy. Also Surgio with the finance department worked very hard to get me my car ASAP, which is also a relief because i no longer will have to walk, bus or ride my bike. Thank You, Anaheim of Toyota.
"Prompt Response To My Inquiry"
Inquired about a used car. I received a prompt response. When I indicated that the car did not have a back up camera, the representative indicated that they could install one without a problem. Very nice and courteous. I found a car closer to my residence, however, I just wanted to let the community know that Miller Toyota seems to be a good place to shop. Dave
"Danny Vo And His Wife Cindy For Vince Dumagat"
10-14-2015
Nice dealer, great prices, salesman is nice. I just bought a Prius with good price. !!!!!!!!!!
