Overview & Reviews

User Reviews:

Showing 1 through 2 of 2.00

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  Neg. Stars if possible - 2021 Mercedes-Benz Sprinter Cab Chassis
  By Herb Golden - June 28 - 3:43 pm

  I have a 2022 Winnebago view with Mercedes’ sprinters chassis. The customer service telephone line should be called Mercedes disservice is no help. This is the fourth or fifth time attempting to talk to a real person. My Mercedes sprinter has be in the dealer awaiting parts for 3 weeks going on a month with no satisfaction. I’ve been living in a motel for close to a month waiting for answers about repair since the sprinter is in UT and I live in FL In fact the shortest time that I was able to talk to a representative has been 40 minutes with no help in the end. As I write this, I’ve been on hold for 21 minutes and holding. I’ll let you know how long it takes to talk with someone at the end of this review. My sprinter has been at a Mercedes dealer for over 3 weeks and counting. No one can tell me anything about time frame for completion of a repair or availability of parts. This is a multi-National multibillion dollarvprestigious brand when in fact Mercedes treats its customers like poop. I get no answers only blame pushed on down the line…I get the it’s not my department run around. If you are looking for a luxury reliable car with exceptional customer service DEFINITELY do not get a Mercedes. Think Lexus for an excellent vehicle with outstanding customer service. I would never own another Mercedes product full stop. It took 54 minutes to talk to a representative that was absolutely no help or answers and again pushed the blame on down the line. I’m Frustrated because no one has an answer or takes responsibility for Mercedes. Steer clear because next time it may be you…with no answers or accountability.

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  Sprinter View motor home power loss concern - 2015 Mercedes-Benz Sprinter Cab Chassis
  By Charles H - February 19 - 12:19 pm

  Loss of power issue has not been diagnosed and solved despite 12 days (so far) in Sprinter shop over two year period. Mercedes “customer care” will not help us with out of pocket expenses due to trip interruption in spite of their inability to fix what they build. This is a serious safety issue, but that makes no difference to them. These vehicles are over-engineered, with 40 computers (they said), providing abundant opportunities for failure. My biggest complaint is the total lack of empathy by MB. My advice is to avoid Benz products altogether unless you are willing to work on them yourself, and if so, good luck!