1 Star Reviews for 2012 Volvo XC60

Overview & Reviews

Average Score

4.40/5 Average
23 Total Reviews
This Year's Model Updates:

For 2012, the Volvo XC60 gets new sub-trim levels in lieu of previous option packages. The T6 R-Design also gets a power bump, while a newly optional Dynamic package adds to the T6 AWD an upgraded suspension and steering.

Pros:
  • Excellent safety scores
  • Comfortable ride
  • Distinctive design inside and out
  • Ample interior space
  • Strong turbocharged engine
  • Available integrated booster seats.
Cons:
  • Pokey acceleration with base engine.
  • Some unintuitive interior controls

User Reviews:

Showing 1 through 10 of 23.00
  • Beware of Volvo!!!!! - 2012 Volvo XC60
    By -

    Purchased this Volvo new and it came with a 5 yr/ 50000 mile promotional factory warranty that has just ended. Aside from scheduled maintenance volvo has either repaired or replaced under warranty the following: Battery twice ( car had to be towed in both times), plastic piece by rear seat headrest broke, plastic piece by rear seat fold down lever broke, AC condenser, gas gauge sending and receiving unit, rear back up camera, dash computer,rear hatch actuator, Windshield was leaking water inside, has now developed a bad smell they believe is mildew caused by water getting under carpet from leaking windshield so they shampooed carpet, car still smells. Based on repair history of first 5 yrs of ownership the time when the least repairs should occur it is obvious the car has issues. Now that warranty is up I contacted volvo explaining that I didnt think it fair that I find myself in a position that I pay $43000 for a car, maintain it well, has less than 50,000 miles and it appears I must sell it to avoid hefty future repairs. I asked them to recognize that this is not their best manufactured vehicle and must be outside of what they believe is acceptable. I asked they either preferably extend the warranty or if not provide a very good incentive to trade in on a newer volvo. Their first response was to tell me that if any of the repairs made broke a second time they would "consider" at that time making the repair. I asked to speak to the person making that decision so we could discuss and was told I cannot. I wrote another letter to volvo a bit stronger and low and behold I received a call from the servicing dealer (Jaguar Land Rover Porsche Volvo of Greenville).  I went in and met contact at dealer. He looked at history and told me the following: The car was out of service 28 days in the 5 yrs, it had been in 11 times for service in 5 yrs, (This doesnt seem too bad however when something broke we lived with it until it was time for next scheduled service as we live about 40 min drive from dealer.) Had I had to pay for those repairs it would have cost me approx $5000. My feeling was that $5000 for repairs in the first 5 yrs was horrible this is when car should need to be repaired the least. He then told me that bringing it in 11 times in 5 yrs was below average. When I told him that Volvo cannot be proud of the repair history of this car and cannot think it is usual and customary he said that two of the repairs added to $2600 and if we separated out those two repairs the repairs history of $2400 was pretty good. While this is all going on they price my car for a trade in and give me a price of $11,000 that would be a 75% depreciation in 5 yrs for a vehicle with no visible damage inside or out with less than 50,000 miles (kbb prices median trade in as $14,000). End result is volvo obviously feels and dealer rep has expressed to me that these repairs are normal and within acceptable limits I obviously disagree. Also be aware that while volvo is responsive to emails you cannot speak directly with a decision maker they are shielded..Very frustrating..

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