We all know that “one guy” who is looking to save money by taking the DIY route. He’ll google how to change a break light, or watch a YouTube video about fixing his breaks, or maybe he just uses good old-fashioned duct tape! Now, there’s nothing wrong with trying to save a little money, but generally this at home repairs are quick fixes that end up costing you more in the long run.
Automobiles are far more complicated these days, and many require a knowledgeable mechanic who specializes in a particular brand. Some people believe the price of maintenance is expensive at the dealership, but it’s important to remember you get what you pay for. Original Equipment Manufacturer (OEM) products are so important. Although they might be slightly more in cost these products are always available at the dealership and often the equipment comes with a warranty unlike aftermarket products. If the dealership doesn’t have the part often times they can get it from another dealership or have it shipped over night from the warehouse.`
We’ve noticed that most people don’t know the cost of service at a dealership can sometimes be negotiated, especially if you have established a friendly working relationship with your preferred dealership. Often, a service advisor will knock off 10 percent, or give you an additional service, such as washing your car, for no cost.
Dealerships have the right tools needed to do the job. We all know what happens when you try to use a hammer to secure a screw in the wall, eventually the screw will fall out of the wall breaking all your Aunt Edna’s fine china (Sorry again, Aunt Edna). The same applies to car maintenance. The professional mechanic has the proper tools and the right knowledge to not use a hammer and a screw.
Many dealerships are also a one-stop shop. They have everything from after-market products to tires, making it super convenient for customers. And if you don’t feel like waiting for your car while it is being fixed many dealerships have a service which will take you home or they might offer a loaner car.
Dealerships are trying to find new ways to keep customers happy. Some Chevrolet dealerships have café’s inside that serve full meals such as hand-pressed hamburgers and spun shakes. Lexus dealers have a cappuccino bar stocked with bagels and pastries. Some dealerships even have a safe place for kids to play. At the very least, most of them offer free-wifi so you can get some work done while waiting!
It has been said that it isn’t “what you know, but who you know.” the same applies to working with a service advisor. Customers who regularly request to work with a particular advisor which they have established a relationship with, find the service advisor works hard for them to get back on the road in a timely manner.
When thinking about car service don’t go for DIY, instead go for DIR (Do It Right), and call you dealer service!
Guest post by Shanna Web