"Great Dealership"

01-19-2017

Great and Friendly service. Brian Litz is our guy!

"Buying A Used Car"

Ryan Trayner is the best salesman ever, he helped me find the perfect car.

"Customer"

Horrible experience. Went in for a repair and no one said one word to me. They seen me and proceeded with what they were doing. 30 mins later, someone finally came over to see what I was there for. Once repair was complete, it was totally different rates and price than what was given to me by three different people. I called and spoke to the service manager and his answer was "well, theres nothing I can do about it" and sat on the phone. I will never go back there. They are very unprofessional and need some customer service training.

"Great Dealership"

Excellent customer service, great ford dealership, huge inventory to choose from

"Excellent Service"

I came in to have my oil changed and tires rotated. The service advisor helping me, Doug Jourey, was nothing but friendly. He thoroughly explained the services my vehicle required in a way I could understand. They were very busy, but still had my car to me within 75 minutes!

"Review Of Service @ Russ Milne Ford"

The service person was very professional and friendly. He told me the approximate wait and it turned out to be slightly shorter. Very nice waiting area. Overall a good experience.

"Service"

Great service. Very quick. Ask for a ride home. Car was ready in less the 4 hours.

"Service Repairs"

Friendly, quick service. Have never had to return the car to the dealer due to incorrect repairs.

"Service"

12-24-2016

Excellent as usual. Bought my 2011 F-150 from Russ Milne and have taken To Russ Milne for all service, regular oil changes, brakes and a heater problem.

"Oil Change And Multi Point Check"

oil change; done in a prompt time while waiting. Service person explained all aspects of multi point oil change and checkup.

"I Got An Oil Change."

It was the best. I just wish their waiting lounge had outlets so while I waited I could charge a device.

"Service Review"

12-19-2016

Very good service and nice dealership to sit in and wait while my car was being serviced

"2017 Ford Escape"

12-16-2016

Great from the beginning phone call. Mr. Leon Vansen was outstandingly professional and cordial. Great car and a very good deal.

"Nice Dealership!"

The dealership was nice!! Our salesman John Mann was very nice and great to work with!

"Russ Milne Ford"

12-02-2016

An oil change is not a "big" thing. I was greeted by a service rep who was very pleasant and treated my oil change with professional care and knowledge. I was informed about the full service oil change, tire rotation and vehicle inspection all at a very reasonable cost. The service area is clean and equipped with a TV, WiFi and coffee, Everyone was very nice and made my visit very pleasant. Milne Ford treated me like a VIP and it was appreciated. You cant miss with Milne Ford.

"Russ Milne Ford"

As always. I had a great experience with Russ Milne Ford and Jim Cooper. The whole process was smooth and easy, and Jim worked around my schedule. I love my 2017 Escape!

"Service Department"

Courteous and helpful service department!! Came in for a recall on my Ford-F-150. Had an appointment in A.M. Part did not come in on truck and did not get me truck to in the afternoon.

"5000 Miles Service"

My wife went to do 5000 miles service and she said to me, really good service, kind

"Russ Milne Ford"

Phil Bryant was excellent, he got my new truck ready and took my old one and had all paperwork lined up to speed up the process. I will be coming back to see Phil soon to get my wife a new vehicle.

"Russ Milne Ford"

Again for the fifth time Brian Litz/Russ Milne have made our purchase effortless and simplistic. Thank you for the great work! Rick

"Completely Satisfied"

10-10-2016

My experience was pleasant. Mark Hoffer was very professional; patient and answered all of my questions. And, I love the fact that I didnt have to spend hours at the dealership.

"Car Lease"

10-09-2016

Frank is the best sales person always help our family

"Mr. Kehrer"

Brought our Ford Fusion in for maintenance. We were taken care of within 10 minutes and were out the door within an hour. Everyone is anxious to help and you leave feeling nothing has been missed.

"2016 Ford Explorer"

10-06-2016

Nice experience. Doug was very thorough, nice. Thank you.

"Ford Edge"

Sal, patiently answered all of our questions as first time buyers. He also led us the the best deal for us not for the company. Were both very pleased with the whole experience.

"Very Professional"

I had an awesome experience. The salesmanship of Ryan Trainor was very professional and knowledgeable.

"Mr. Tim Heidt"

09-09-2016

They are always polite and efficient, and friendly The place is always clean

"Oil Change And A Whole More Service!!"

I only came in for oil change at 25K, but Doug the technician told me the "check engine" light was on. I missed it, but he didnt. I left for lunch and he told me to check in with him when I got back. When I returned, oil change was done They were checking engine light that turned out to be coolant valve had to be replaced. Doug told me they had it in stock and it would take less than 2 hours. He was right - I was on my way in 1 hour and 15 minutes. I got a whole lot more service than the oil change I came for. GREAT!!

"Repair"

We have always had good service. Everyone is very nice and professional

"Service Experience At Russ Milne"

I always feel that I am treated like the most important customer each time that I go to Russ Milne for service or any other reason.

"Sally Vaughn"

08-21-2016

Great Customer service by Doug. Warm and friendly. Service performed on my car was up to my expectations.

"Service Satisfaction"

very helpful with installation of new navigation map and performing required service/maintenance on vehicle remo spalvieri

"Repair"

08-15-2016

Repair was identified quick and repAired the same day.

"Visit"

I have always had positive experiences when bringing my car to your dealership.

"Very Helpful With All Our Request."

2016 F150 XLT. This was my first NEW vehicle purchase. In the beginning of this year I purchased a used 2010 Fusion for my wife. My salesman Warren was very helpful with all of our request. I have been to other dealerships that were not so eager to help, just eager to sell. When it was time for me to purchase a NEW truck for my self, I knew I would go back. Warren made the second purchase even more helpful.

"??????"

It was good enough for me. I had a good experience. Dave Foster has been selling me vehicles for 25 years.

"Great Dealership."

07-29-2016

Very Friendly and knowledgeable about vehicle features.

"Order Writer"

07-21-2016

2015 ford escape service was great and service advise was very polite

"Clean Facility "

The service department should be a little more organized. I had an appointment for the week prior and when my daughter and dad went to the dealer the service department claimed I didnt have an app and turned her away after we made driving arrangements to get there. The following week they went back and I called to confirm the day before and again the same man said there was no appointment. Apparently he spelled my last name wrong and thats why he claimed we had no appointment the first time!! I spelt it for him several times!! Final got it straight and had the car fixed.

"Great Service As Always!"

I was advised that two techs call in and that my service would take longer than usual, but my vechile was ready much sooner than I expected. I was very pleased with the service !

"Good Service"

The service was great and quick. They performed the service in less than an hour and the service advisor was god.

"10/10 Awesome Service"

Ok so I bought a 2016 Escape and its perfect! Its exactly what I wanted! Mark was awesome and treated me well!!

"Great Service"

My name is Andrew Atanasovski i went it for an oil change on my 2016 Fusion Titanium Doug at the front desk was very kind and helpful. I took my car in just before lunch time kind of knowing it will be a while before the guys can get it done, but i ended up getting my car an hour in a half before they said it will be done. All thanks to the ford crew. I cannot wait until i go back for future check ups! ?

"Clean Facilities."

Everything was just fine. Very busy but got my oil change done in a timely manner.

"Great Service"

going to the dealership to have routine maintainance preformed is not my idea of fun. Everone did their job as expected and the staff was helpful.

"Great Sales Person"

I had the good fortune to have leon vasten as my sales person. he was professional, kind, pleasant, very helpful & knowledgeable. my sister and I each purchased a 2016 fusion SE. he took care of both of us at the same time very efficiently.it couldnt have gone smoother & that made it a pleasant experience.

"Great Service "

This is my second car from Russ Milne and I will be back! Great experience and wonderful staff!

"Good Job"

Came in for the "Works" and truck was done in a relatively short amount of time - happy to get in and back out again.

"New Truck"

Andrew was a great salesman and treated me very well

"Service"

06-13-2016

Always friendly and helpful. The staff truly cares.